Rackspace Private Cloud Storage Spheres of Support
The following tables delineates what managed services are in scope for each of the storage services governed by the Dedicated Hosting Product terms found here: https://www.rackspace.com/information/legal/DedicatedHostingTerms. Please note, the spheres of support differ by product. Any request for services beyond those marked in scope would command an additional charge at Rackspace then-current rates for professional services, pending availability.
Rackspace Block Storage
| Supported | Unsupported | |
|---|---|---|
| Protocols | FC | iSCI |
| FCOE | ||
| Replication | Replication | |
| Snapshots | Crash Consistent | Application Consistent |
| Scheduled | ||
| Provisioning | Array Administration | Host/cluster management |
| FC Switch Administration | Filesystem management | |
| Zoning | ||
| Decommissioning | LUNs | |
| High assurance LUN wiping | ||
| Arrays | ||
| Administration | Capacity planning | |
| LUN expansion | ||
| Host add/removes | ||
| LUN add/removes | ||
| Health check | ||
| Troubleshooting | Hardware break-fix | |
| Software break-fix | ||
| Performance (from HBA to array | ||
| Configuration | ||
| Monitoring | Hardware failures | |
| Capacity thresholds | ||
| Connectivity | ||
| Performance | Review on request | |
| Review to troubleshoot an issue | ||
| Upgrades | Rackspace-defined upgrade schedule | Multi-pathing configuration |
| Vendor-approved procedures | Schedule upgrade around single customer preference | |
| Maintenance | Rackspace change management (managed, defined, executed) | |
| Fabric expansion |
Unified Data Storage – Dedicated NAS
Dell Isilon/PowerScale, NetApp FAS/AFF
| Supported | Unsupported | |
|---|---|---|
| Protocols | NFS | FCOE |
| SMB | FC | |
| iSCI | ||
| Replication | DR Asynchronous Mirrors | Synchronous mirror |
| MetroCluster | ||
| Snapshots | On-demand | Application-consistent snapshots |
| Scheduled | ||
| Provisioning | Create vserver | Mixed security styles |
| Create QOS policy | Present a volume with storage efficiency off (deduplication and compression) | |
| Enter assigned IP | Thick provision volume | |
| Create logical Interfaces (LIF) | ||
| Create export policy for NFS | ||
| Create volume | ||
| Configure security style for volume | ||
| Enter vserver root and volume Ips for NFS export policy | ||
| Create vserver root and volume export rules | ||
Create route on vserver for the backup network |
||
| Turn on volume efficiency (deduplication and compression) | ||
| Enter AD lif IP and create AD default route (SMB) | ||
| Join intensive domain (SMB) | ||
| Configure share permissions CIFS/SMB shares | ||
| Provide mount path to map or mount new share | ||
| Decommissioning | Delete snapshots | Drive destruction or DoD wipe |
| Remove quotas | ||
| Remove exports | ||
| Delete volume | ||
| Delete Logical Interfaces | ||
| Administration | Capacity planning | |
| LUN expansion | ||
| Host add/removes | ||
| LUN add/removes | ||
| Health check | ||
| Troubleshooting | Hardware break-fix | Changes to cluster-wide settings |
| Software break-fix | ||
| Performance | ||
| Configuration | ||
| Monitoring | Active IQ Unified Manager (AIQUM) | Allow customer access to customer monitor tools |
| Monitor email alerts | ||
| Performance | Review on request | |
| Review to troubleshoot an issue | ||
| Upgrades | Vendor-approved procedures | Schedule upgrade around single customer preference |
| Quality control upgrade steps | ||
| Maintenance | Software upgrades | Schedule maintenance around single customer preference |
| Software patches | ||
| Hardware driver or firmware updates |
Rackspace Object Storage
| Supported | Unsupported | |
|---|---|---|
| Protocols | S3 | |
| API calls using NamespaceAdmin credentials against the namespace | API calls outside of Namespace | |
| Replication | Local Replication Group | Geo Replication |
| Snapshots | Snapshots | |
| Provisioning | NameSpace Creation | Bucket Creation |
| Namespace Admin Creation | User Account Creation/Management | |
| Namespace Quota | ||
| Replication Group | ||
| Retention Policies | ||
| Decommissioning | Namespace Deletion | Drive Destruction / DoD wipe |
| Bucket Deletion | ||
| Administration | Quota Increase | |
| Health Check | ||
| Troubleshooting | Hardware break-fix | VDC-wide Changes |
| Software break-fix | ||
| Performance | ||
| Configuration | ||
| Monitoring | Hardware Failures | |
| Capacity Thresholds | ||
| Connectivity | ||
| Performance | Review on request | |
| Review to troubleshoot an issue | ||
| Upgrades | Rackspace-defined upgrade schedule | Schedule upgrade around single customer preference |
| Vendor-approved procedures | ||
| Maintenance | Software upgrades | Schedule maintenance around single customer preference |
| Software patches | ||
| firmware updates | ||
| Xdoctor & Service Console updates |
Unified Data Storage – Dedicated NAS
Dell Isilon/PowerScale, NetApp FAS/AFF
| Supported | Unsupported | |
|---|---|---|
| Protocols | NFS | FCOE |
| SMB | ||
| iSCSi | ||
| Replication | DR and Vault Mirrors | Synchronous mirror |
| No restriction on location of source and destination clusters | MetroCluster | |
| Replication to NetApp Cloud Volumes on Tap (CVO) | ||
| Snapshots | On-demand | Application-consistent snapshots |
| Scheduled | ||
| Provisioning | Configure array and provision storage | Mixed mode security style |
| Update access policies | ||
| Create shares/volumes | ||
| Provide mount paths | ||
| Create vserver | ||
| Create QOS policy | ||
| Enter assigned IP | ||
| Create logical interfaces (LIF) | ||
| Create export policy for NFS | ||
| Create volume | ||
| Configure security style for the volume | ||
| Enter vserver root and volume IPs for NFS export policy | ||
| Create vserver root and volume export rules | ||
| Turn on volume efficiency (deduplication and compression) | ||
| Enter AD lif IP and create AD default route (SMB) | ||
| Join intensive domain (SMB) | ||
| Configure share permissions for CIFS/SMB shares | ||
| Provide the mount path to map or mount the new share | ||
| Decommissioning | Delete snapshots | Drive destruction (available for additional cost) |
| Remove quotas | ||
| Remove exports | ||
| Delete volume | ||
| Delete lif | ||
| Delete vserver | ||
| Destroy aggregates | ||
| Reinitialize and zero drives | ||
| Administration | Capacity planning | |
| LUN expansion | ||
| Host add/removes | ||
| LUN add/removes | ||
| Health check | ||
| Troubleshooting | Hardware break-fix | |
| Software break-fix | ||
| Performance | ||
| Configuration | ||
| Monitoring | Active IQ Unified Manager (AIQUM) | |
| Monitor emails alerts | ||
| Performance | Review on request | |
| Review to troubleshoot an issue | ||
| Upgrades | Vendor-approved procedures | |
| Quality control upgrade steps | ||
| Execute Upgrade | ||
| Maintenance | Software upgrades | |
| Software patches | ||
| Hardware driver or firmware updates | ||
| Shelf expansions/additions |
Unified Data Storage - Dedicated SAN
Dell Unity XT
| Supported | Unsupported | |
|---|---|---|
| Protocols | FC | iSCSI |
| SMB | FCOE | |
| NFS | ||
| Replication | RecoverPoint | |
| OEM Standard Replication | ||
| Snapshots | OEM Standard Snapshots | |
| Provisioning | Install brocade license | Host\cluster management |
| Zoning | Filesystem management | |
| Masking | Ethernet infrastructure | |
| FC Switch Administration | ||
| LUN creation | ||
| Interfaces\servers\shares (file) | ||
| Decommissioning | FC switches | |
| LUNs | ||
| High Assurance LUN wiping | ||
| Arrays | ||
| Interfaces\servers\shares (file) | ||
| Administration | Capacity planning/reporting | |
| LUN expansion | ||
| Host add/removes | ||
| LUN add/removes | ||
| Health check | ||
| Unified file | ||
| 24/7/365 coverage | ||
| Troubleshooting | Hardware break-fix | |
| Software break-fix | ||
| Performance (HBA - array) | ||
| Configuration | ||
| Monitoring | Hardware failures | Ethernet connectivity |
| Capacity thresholds | ||
| Connectivity | ||
| Performance | Review on request | |
| Review to troubleshoot an issue | ||
| Basic reporting | ||
| Upgrades | Rackspace-recommended upgrade schedule | Multi-pathing configuration |
| Customer-requested schedule | ||
| Vendor-approved procedures | ||
| Maintenance | Customer change management | |
| Emergency Rackspace change management (managed, defined, executed) | ||
| Fabric expansion | ||
| Storage expansion |
Dedicated Object Storage (Dell ECS)
| Supported | Unsupported | |
|---|---|---|
| Protocols | S3 | |
| API calls using NamespaceAdmin credentials against the namespace | ||
| Replication | Local Replication Group | |
| Geo Replication | ||
| Snapshots | N/A | |
| Provisioning | Deploy/Configure: | NameSpace User management |
| Cluster | ||
| VDC | ||
| Namespace | ||
| Buckets | ||
| Quotas | ||
| Replication Groups | ||
| Data IP’s update for LB Configuration | ||
| SRM Monitoring | ||
| Erasure Coding Levels | ||
| Decommissioning | Wipe of the cluster config including Namespaces, Buckets | Drive Destruction (Not available by default) |
| Administration | Capacity planning/reporting | |
| Quota Updates | ||
| NameSpace add/removes | ||
| Bucket add/removes | ||
| Health check | ||
| 24/7/365 coverage | ||
| Troubleshooting | Hardware break-fix | |
| Software break-fix | ||
| Performance (HBA - array) | ||
| Configuration | ||
| Monitoring | Hardware failures | |
| Capacity thresholds | ||
| Connectivity | ||
| Performance | Rackspace-recommended upgrade schedule | |
| Customer-requested schedule | ||
| Vendor-approved procedures | ||
| Upgrades | Customer change management | |
| Emergency Rackspace change management (managed, defined, executed) | ||
| Cluster expansion | ||
| Maintenance | Storage expansion |
Updated 5 months ago