ACH compliance FAQ

Automated Clearing House (ACH) is an electronic network used in the
United States for financial transactions. It is regulated by the
National Automated Clearing House Association (NACHA) and handles
electronic check payments. This FAQ answers questions about changes that
Rackspace is making to our ACH process and how those changes affect
customers.

Why are you changing your policy?

For Rackspace to comply with NACHA regulations, we need to make the
following changes to our ACH process:

• Record your agreement to the Terms and Conditions that authorizes
  ACH payments.
• Provide you with the ability to cancel automatic ACH payments.
• Preauthorize your checking account to confirm that the account
  exists, and store the preauthorization information.

How do I access or view my payment information?

1. Log in to the MyRackspace Portal.

2. Click Account, and then select Payments from the menu.

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Do I need to update any of my ACH information?

You need to enter information in the fields on the Direct Debit / E-Check tab. To get to this tab, go to the Payments page in the MyRackspace Portal and click Recurring Payment at the top of the screen.

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On the Direct Debit / E-Check tab, enter or update the following information:

• The location of the account (inside or outside of the US)
• Name on the account
• Account type
• Routing number
• Bank account number

Can I view a history of my online e-Check payments?

Yes. You can find this new feature on the Payments page of the
portal. In the top menu, click E-Check Payment History.

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Note: This feature maintains a history of e-Check payments only.
Payments made with other payment methods do not appear in this list.