NOTICE: Rackspace Engineers will be performing a scheduled maintenance on the infrastructure for support.rackspace.com and developer.rackspace.com on October 23, 2018 and October 24, 2018. During this maintenance, both sites will be down for a few hours between 10:00 PM CDT and 8:00 AM CDT, and customers will not be able to access the How-To or the API documentation. If you have any questions or concerns in regard to this maintenance, please do not hesitate to contact a member of our support team.

Start an Emergency Console session

  • Last updated on: 2018-02-12
  • Authored by: Rackspace Support

As the administrator for your cloud servers, you might need to occasionally log in to one of your servers by using the Emergency Console feature in the Cloud Control Panel.

Access the console

  1. Log in to the Cloud Control Panel and click Servers > Cloud Servers in the top navigation bar.
  2. Click on the name of your server to open the details page.
  3. From the Actions menu, select Emergency Console.

A terminal emulator window opens and displays your server’s console. If you see a blank screen, press Enter to bring up a login prompt or Windows® desktop.

If you get a security error message from Java, you might need to add the console URL to Java’s security exceptions list. For more information, see How can I configure the Exception Site List?

Working in the console

The top row of the console displays the following functions that you can use during a console session.

  • Click the Options button to open the XVP Viewer Options dialog box, in which you can modify certain display and interface options.

  • Select the Ctrl or Alt check boxes while choosing an F key from the Fx list to emulate the corresponding keyboard functions in the Console.

  • For Windows servers, click the Ctrl-Alt-Del button to send an interrupt command to the server.

  • Click the Refresh button to refresh the Console screen.

  • The Shutdown and Reboot buttons are inactive by default. When you are logged in to your server as root or administrator, or as a user with those privileges, those buttons become active.

Closing the console

Before closing the console, log out of your account to ensure that the account is not active the next time a user connects to your server’s console.

You can disconnect the console from your server by clicking the Disconnect button to end the session.

Related article

Reboot your server

Continue the conversation in the Rackspace Community.