Restart a stalled DriveClient agent

This article provides instructions to restart a stalled Cloud Backup DriveClient agent by stopping and restarting the service on your server.

Resolve a stalled Cloud Backup DriveClient

Use the following instructions to resolve a stalled Cloud Backup DriveClient:

1. Log in to your Cloud Control Panel and manually stop all jobs by using your Cloud Backups control panel.

2. Stop the DriveClient service on the server.

Windows method

Command Prompt method

Use the following commands at the command prompt to stop and restart the DriveClient agent:

1. Stop the DriveClient:

   PowerShell

   sc stop driveclient
   

2. Query the DriveClient until it returns STOPPED:

   PowerShell

   sc query driveclient
   

3. Restart the DriveClient:

   PowerShell

   sc start driveclient
   

4. Verify the DriveClient agent is connected through the Cloud Backup control panel.

Powershell method

Use the following commands in Powershell to stop and restart the DriveClient agent:

1. Stop the DriveClient:

   PowerShell

   Stop-Service -Name "driveclient"
   

2. Query the DriveClient until it returns STOPPED:

   PowerShell

   Get-Service | where-object {$_.name -like '*driveclient*'}
   

3. Restart the DriveClient:

   PowerShell

   Start-Service -Name "driveclient"
   

4. Verify the DriveClient agent is connected through the Cloud Backup control panel.

Task Manager method

Use the following commands in the Task Manager to stop and restart the DriveClient agent:

1. Right-click driveclient.exe and select End Process or End Process Tree.
2. Right-click driveclient.exe and select Start.
3. Verify the DriveClient agent is connected through the Cloud Backup control panel.

Linux method

Use the following commands in Linux® to stop and restart the DriveClient agent:

Init.d method

1. Stop the DriveClient:

   Shell

   [user@server ~]$ sudo service driveclient stop
   

2. Verify the DriveClient is stopped:

   Shell

   [user@server ~]$ sudo ps -ef | grep driveclient
   

   If the DriveClient does not stop, you can force DriveClient to stop by running the following command:

   Shell

   [user@server ~]$ sudo killall -9 driveclient
   

3. Restart the DriveClient service:

   Shell

   [user@server ~]$ sudo service driveclient start
   

4. Verify the DriveClient agent is connected through the Cloud Backup control panel.

Systemd method

1. Stop the DriveClient:

   Shell

   [user@server ~]$ sudo systemctl stop driveclient
   

2. Verify the DriveClient is stopped:

   Shell

   [user@server ~]$ sudo ps -ef | grep driveclient
   

   If the DriveClient does not stop, you can force DriveClient to stop by running the following command:

   Shell

   [user@server ~]$ sudo killall -9 driveclient
   

3. Restart the DriveClient service:

   Shell

   [user@server ~]$ sudo systemctl start driveclient
   

4. Verify the DriveClient agent is connected through the Cloud Backup control panel.

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