Recover deleted email in Outlook Web App

  • Last updated on: 2018-02-12
  • Authored by: William Loy

This article describes how to recover messages that have been purged from the Deleted Items folder.

Prerequisites

  • Applies to: User or Administrator
  • Difficulty: Easy
  • Time needed: Approximately 5 minutes depending on the number of items being recovered
  • Tools required: apps.rackspace.com access

For more information about prerequisite terminology, see Cloud Office support terminology.

Recover deleted mail

For up to 14 days from when an item is purged from the trash, you can recover email messages by using the Recover Deleted Items tool. To do so, log in to Outlook Web App, and perform the following steps:

  1. Right-click the Deleted Items folder and select Recover deleted items in the dropdown menu.

    The Recover deleted items tool opens in a separate window.

  2. Select the items that you want to recover, and click Recover.

  3. A confirmation box appears that describes where the messages will be placed. Click OK.

  4. Exit the Recover deleted items tool and confirm that the messages are restored to their original folder.

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