Rackspace Email and Hosted Exchange settings

  • Last updated on: 2016-01-14
  • Authored by: Cody Jobson

To set up your email hosted by Rackspace on either your desktop email client (like Outlook or Mac Mail) or on your mobile device, you can perform the configuration with the help of our Email Help Tool or you can enter the settings manually.

Email Help Tool

The Email Help Tool guides you through the setup process from start to finish. The tool automates the setup process for supported email accounts and clients or provides instructions for manually configuring your client.

Access the tool at Rackspace Email Help Tool.

Manual configuration settings

If the Email Help Tool doesn’t offer instructions for your mail client or if you want to set up your client directly, you can manually configure your email client or device by using the settings in this section.

Note: If your email uses an Exchange mailbox and you don’t want to set up the connection as IMAP or POP, you can find additional information for specific clients and devices in Configure email clients and mobile devices for email hosted on Exchange.

To learn more about the differences between IMAP and POP, see IMAP and POP mail protocol comparison. We recommend using IMAP for the incoming mail connection.

Secure settings

Recommended: The following server settings provide a secure (SSL) connection:

  • For protocol POP3 (incoming), use SSL server name secure.emailsrvr.com at SSL port number 995.
  • For protocol IMAP (incoming), use SSL server name secure.emailsrvr.com at SSL port number 993.
  • For protocol SMTP (outgoing), use SSL server name secure.emailsrvr.com at SSL port number 465.

Alternative settings

Warning: The following alternative server settings do not use SSL and therefore do not make a secure connection to the mail server:

  • For protocol POP3 (incoming), use non-SSL server name pop.emailsrvr.com at non-SSL port number 110.
  • For protocol IMAP (incoming), use non-SSL server name imap.emailsrvr.com at non-SSL port number 143.
  • For protocol SMTP (outgoing), use non-SSL server name smtp.emailsrvr.com at non-SSL port number 25, 587, 8025, or 2525.

Continue the conversation in the Rackspace Community.