MyRackspace login and username updates

  • Last updated on: 2018-10-19
  • Authored by: Richard Goodwin

Overview

Rackspace is working to make your multicloud experience as simple as possible, and you’ve told us that the best way to do this is to unify the way that you access and manage your accounts. We’re working to make account management seamless by unifying our login experience. This process will involve multiple updates over the coming months as we build towards a single solution. The first step in this journey was to ensure that your username meets the Rackspace uniqueness requirements by September 24, 2018. The next step on this journey is unifying our login portals which simplifies the login process for My.Rackspace.com users starting on October 18, 2018.

Over the past several months, many of our customers were notified that they would need to update their usernames by September 24, 2018 in order to meet the uniqueness requirements. If your username required updating and you did not update it by September 24, 2018, Rackspace has automatically updated your username to meet the new requirements.

Changes to your MyRackspace username as of September 24, 2018

Your updated username is in the following format:

Current username + last 4 digits of your account number

The following example illustrates how Rackspace has created new usernames:

Previous username Account number New username
johnsmith 551234 johnsmith1234

MyRackspace login process

Beginning on October 18, 2018, Managed Hosting users can access their accounts at our unified login portal https://login.rackspace.com or at the existing portal https://My.Rackspace.com. No matter which portal you select, Managed Hosting users will no longer need to enter their account number as part of the login process. To login into your Managed Hosting portal, users should just enter their username and password.

Frequently asked questions

The following frequently asked questions provide more information about these changes.

I’m having problems logging in with my new username. Can you help me?

If you experience any login issues after these changes, you can contact our always-available Rackspace Support team or your Account Manager. Have your account information ready so that we can help you resolve the issue as quickly as possible.

What if I want to change my username?

If you want to use a different username, log in to the MyRackspace portal, navigate to the Account Settings area, and create a new username.

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