Manually configure iOS devices for email hosted on Exchange 2010

  • Last updated on: 2015-03-05
  • Authored by: Mawutor Amesawu

Use the procedure in this article to configure a Microsoft Exchange 2010 account on your Apple iOS device. The administrator of your account must add an ActiveSync license to your mailbox through the Administrative Control Panel. Check with your wireless provider or Internet service provider to troubleshoot any Internet connectivity issues that prevent you from completing this setup.

Note: The images in this article are from an iPhone 5s running iOS 7. Although the screens on other iOS devices differ in appearance, the process is the same.

  1. Log in to the User Control Panel.

  2. Select ActiveSync.

    The popup box shows the server settings for your email account that you need to configure your iOS device.

  3. On the home screen of your phone, tap Settings.

  4. Tap Mail, Contacts, Calendars.

  5. Add Account.

  6. Tap Exchange.

  7. Enter your email address and password, and add a description of the account you are setting up. Then, tap Next.


    Note: The device verifies the account. If you receive a message stating Unable to verify account information, disregard the message and tap OK.

  8. On the server settings page, enter the following information if it is not already present:
    • Email - Enter your email address.

    • Server - Enter

    • Domain - Leave this field blank.

    • Username - Verify that your user name is exactly the same as your full email address.

    • Password - Enter your email account password.

    • Description - Enter a description of the account that you are setting up. This can be anything that helps you identify your account.

  9. Tap Save.

  10. Tap Next.

    Your device creates a secure (SSL) connection to the Exchange server. When the device is connected, check marks appear confirming that your settings have been verified.

  11. Select the services that you want to sync with the Exchange Server by swiping the ON/OFF buttons next to each service. Tap Save when you are done.

    You have successfully added your Exchange email account on your iOS device.

Note: Depending on how much data is in the mailbox, it might take some time before your information is completely downloaded to your device.


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