Import and export archived data

  • Last updated on: 2019-04-23
  • Authored by: Beau Bailey

You can import data into and export data from your archive in Cloud Office.

Importing data

If you want to import data, create a request ticket in your control panel and include your domain name in the request. Rackspace will gather the necessary information and provide you with the best import method.

Cost and turnaround time both depend on how much data you want to recover.

Exporting data

You can use the following methods to export your data from your Rackspace Archiving account:

  • Export your data from the Archive Manager by creating searches and exporting the results of the searches. For information about how to export the results of a search, see Export archive search results in Cloud Office.

    Note: You can export searches with a maximum of 15,000 results and a total size of 3.5 GB.

  • If you want to get a bulk export of your archived data, we can perform the export and provide you with links from which you can download your data directly. If you have access to an FTP site, provide your credentials and we can export your data to the FTP site.

The pricing for a bulk export is a one-time fee of $6 per GB for EML format and $9 per GB for PST format.

When determining which export method to use, consider the following questions.

Is an external third party requesting these exports?

Providing a temporary login for third parties to review search results is much faster than requesting a bulk export.

To which format do you need to export?

We offer bulk exports in either PST or EML format. Although PST is a more well-known format, exporting in EML tends to be easier to search, faster for us to produce, and much cheaper. We recommend that you first determine whether there is a preferred format. If there is no preferred format, then we recommend using EML.

Do you need to export all data or only data that meets certain criteria?

In most cases, more data means a longer and more expensive export. We can export data that meets certain criteria, such as search, date, range, or mailbox users.

You can also provide search names based on the following criteria:

  • Date
  • Search term
  • Subject
  • Sender
  • Recipient
  • Words or attachments in the body

Time frames for importing and exporting data

Following are the estimated maximum completion times for both importing and exporting data:

  • Less than 25 GB in 2 weeks.
  • 25 GB to 49 GB in 3 weeks.
  • 50 GB to 99 GB in 4 weeks.
  • 100 GB to 1 TB in 6 weeks.
  • If you have over 1 TB of data, contact Rackspace for an estimate.

Note: The preceding information gives rough estimates and should not be considered a commitment or a service level agreement (SLA).

Share this information: