FAQ for Seamless sign-on between MyRackspace and the Cloud Control Panel

  • Last updated on: 2018-10-26
  • Authored by: David Hendler

This article provides quick answers to common questions about seamless single sign-on (SSO) between the MyRackspace Customer Portal and the Rackspace Cloud Control Panel.

What is seamless SSO?

Seamless SSO enables dedicated customers to manage their public cloud environments through a single sign-on. After you log in to the MyRackspace Customer Portal, you can seamlessly move between your dedicated account and the cloud accounts that are linked to it.

How do I use seamless SSO?

Seamless SSO is integrated into Rackspace products to the greatest extent possible. When you navigate Cloud accounts in the MyRackspace portal, hyperlinks for products such as Cloud Servers, Cloud Networks, and Cloud DNS take you to the Cloud Control Panel, where you are logged in automatically.

MyRackspace screenshot - Access SSO from the cog next to the user name

How do I disable seamless SSO?

If you do not want a user to have seamless SSO access to a linked Cloud account, you can remove user permissions for that account. To manage user permissions in the MyRackspace portal, navigate to Account > Permissions > Assign by Product.

What permissions do I have when using seamless SSO?

Your permissions are based on your access level for the Cloud account that you are trying to access.

MyRackspace screenshot - layout of permissions screen

How do MyRackspace permissions map to Cloud Control Panel permissions?

MyRackspace

>>>
Cloud Control Panel
NONE = NONE
VIEW = OBSERVER
EDIT = ADMIN
ADMIN = ADMIN

How are user permissions set or changed for seamless SSO?

User permissions for seamless SSO map directly to the user’s Cloud account permission settings. The MyRackspace Customer Portal enables you to view permissions by user or by product.

View permissions by user

The following image shows how to view permissions by user in MyRackspace:

MyRackspace screenshot - Assign SSO permissions by user

View permissions by product

The following image shows how to view permissions by product in MyRackspace:

MyRackspace screenshot - Assign SSO permissions by product

Yes. To link back to MyRackspace, click the Back to MyRackspace link in the upper-left corner of the Cloud Control Panel.

No, not at this time.

Can I manage all of my tickets, billing, and users in one place?

No, not at this time. Tickets, billing, and users are currently managed separately in the respective interfaces.

How do I add or modify metadata?

With the introduction of this new functionality, one of the features that is no longer available is the ability to edit Cloud Server metadata through a user interface (such as MyRackspace). In lieu of this functionality, the following options are available:

  1. Use the Nova Client to issue these commands. The Nova Client allows you to provision and delete servers, work with metadata, and more. See the python nova client command reference for more information.
  2. Use the Cloud Servers API to specify your server’s metadata. The Cloud Servers Developer Guide provides instructions on how to do this.
  3. Contact the Rackspace Support team by phone or ticket and ask them to make these changes on your behalf.

What are the limitations of seamless SSO?

Seamless SSO has the following limitations:

  • Tickets are not consolidated in one location. Cloud and dedicated support tickets are still handled in their respective interfaces.
  • User management is not consolidated in one location. Cloud and MyRackspace users are still managed separately.
  • The following items are not available when you log in to the Cloud Control Panel from MyRackspace through seamless SSO:
    • Billing
    • Usage Overview
    • Account Settings
    • User Management
    • Service level upgrades

To access these features, log out, and then log in to the Cloud Control Panel directly with your cloud credentials.

Continue the conversation in the Rackspace Community.