Enable or disable two-factor authentication for adminstrators
This article describes how to enable two-factor authentication for Cloud Office control panel administrators.
- Applies to: Administrator
- Difficulty: Easy
- Time Needed: Approximately 10 minutes
- Tools Needed: Administrators need access to their Cloud Office Control Panel, their mobile device, and a two-factor authentication application that supports time-based one-time password technology
For more information about prerequisite terminology, see Cloud Office support terminology.
As an administrator of your company’s email solution, you have a great deal of control over your account. If your administrator access is compromised, the results can be devastating to your business. A strong security policy is not complete without enabling two-factor authentication.
Enable two factor authentication for your own admin ID
Log into your Cloud Office control panel.
Click your username and account number, for example adminusername (acct#), in the upper-right corner to expand the menu.
From the menu, select Enable Two-Factor Auth.
A set of instructions titled Enable Two-Factor Authentication are displayed.
When you have completed the instructions, enter your verification code and click Enable.
You have successfully enabled two-factor authentication for your admin ID.
Note: When you change mobile devices, you will need to Disable two factor authentication and re-enable it on the new device.
Log into the control panel with two-factor authentication
Navigate to cp.rackspace.com.
Enter your Admin ID and Password as you normally would.
When prompted for the Two-Factor Verification Code, use the desktop or mobile two-factor authentication application that you installed when enabling two-factor authentication to produce a verification code. Enter this code into the Two-Factor Verification Code field.
You have successfully logged in using two-factor authentication.
Disable two-factor authentication for other administrators
You might need to perform these steps if an administrator gets a new device without first disabling two-factor authentication.
- Log into the Cloud Office control panel.
- Click your username and account number, for example adminusername(acct#), in the upper right hand corner to expand the menu.
- From the menu, select Admins & Contacts.
- Click the blue username of the admin for whom you need to disable two-factor authentication.
- Expand the Security Settings section.
- Uncheck Use Two-Factor Authentication.
- Click Save.
You have successfully disabled two-factor authentication for another admin.
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