Enable or disable two-factor authentication for adminstrators

  • Last updated on: 2018-30-30
  • Authored by: William Loy

This article describes how to enable two-factor authentication for Cloud Office control panel administrators.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time Needed: Approximately 10 minutes
  • Tools Needed: Administrators need access to their Cloud Office Control Panel, their mobile device, and a two-factor authentication application that supports time-based one-time password technology

For more information about prerequisite terminology, see Cloud Office support terminology.

As an administrator of your company’s email solution, you have a great deal of control over your account. If your administrator access is compromised, the results can be devastating to your business. A strong security policy is not complete without enabling two-factor authentication.

Enable two factor authentication for your own admin ID

  1. Log into your Cloud Office control panel.

  2. Click your username and account number, for example adminusername (acct#), in the upper-right corner to expand the menu.

  3. From the menu, select Enable Two-Factor Auth.

  4. A set of instructions titled Enable Two-Factor Authentication are displayed.

  5. When you have completed the instructions, enter your verification code and click Enable.

You have successfully enabled two-factor authentication for your admin ID.

Note: When you change mobile devices, you will need to Disable two factor authentication and re-enable it on the new device.

Log into the control panel with two-factor authentication

  1. Navigate to cp.rackspace.com.

  2. Enter your Admin ID and Password as you normally would.

  3. When prompted for the Two-Factor Verification Code, use the desktop or mobile two-factor authentication application that you installed when enabling two-factor authentication to produce a verification code. Enter this code into the Two-Factor Verification Code field.

You have successfully logged in using two-factor authentication.

Disable two-factor authentication for other administrators

You might need to perform these steps if an administrator gets a new device without first disabling two-factor authentication.

  1. Log into the Cloud Office control panel.
  2. Click your username and account number, for example adminusername(acct#), in the upper right hand corner to expand the menu.
  3. From the menu, select Admins & Contacts.
  4. Click the blue username of the admin for whom you need to disable two-factor authentication.
  5. Expand the Security Settings section.
  6. Uncheck Use Two-Factor Authentication.
  7. Click Save.

You have successfully disabled two-factor authentication for another admin.

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