Differences between Rackspace Intelligence for cloud accounts and dedicated accounts

  • Last updated on: 2016-06-06
  • Authored by: Constanze Kratel

Rackspace Intelligence for dedicated accounts differs from Rackspace Intelligence for Rackspace Cloud accounts in the way that several features are supported.

The following table shows the differences in feature support between Rackspace Intelligence for dedicated and cloud accounts.

Rackspace Intelligence for dedicated accounts Rackspace Intelligence for Cloud accounts
Customers cannot create or edit any entities, checks, alarms, notifications, or notification plans. They can use the Rackspace Intelligence UI to view the configuration of these elements. Customers can use Rackspace Intelligence to create and edit entities, checks, alarms, notifications, and notification plans.
Customers cannot configure any suppressions via the Rackspace Intelligence UI. To set up a suppression, users must contact Support. Customers can use the Rackspace Intelligence UI to configure suppressions.
Customers can only use only the following remote-type checks: tcp, ping, and http. They can view the configuration of these checks in the Rackspace Intelligence UI. Customers can use the Rackspace Intelligence UI to configure remote-type and agent-type checks. For more information, see Working with checks.
Customers cannot install or use any monitoring agents. Customers can configure, install, and use monitoring agents.

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