Block or restore Rackspace Email access

  • Last updated on: 2020-03-40
  • Authored by: William Loy

This article describes how to block or restore user access to a Rackspace email mailbox.

Prerequisites

  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Approximately 10 minutes
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Blocking access to a mailbox prevents users from logging into that mailbox. You might need to block access to a mailbox if an employee has left your company, or if you suspect the account has been compromised.

Warning: Disabling a mailbox does not remove it from your billing. The mailbox continues to receive and store mail even after access is blocked.

Block mailbox access

  1. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password.
  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain for the mailbox to which you intend to block access.
  4. Next, you see a list of your mailboxes. In the far-right column, Action, click Block Access to block access to the corresponding mailbox in that row.

  5. A message displays confirming that you want to block access. Read the message, and then click YES, BLOCK ACCESS.

The mailbox is then greyed out in the mailbox list. You have now blocked users from accessing that mailbox.

Restore mailbox access

  1. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password.
  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain for the mailbox to which you intend to restore access.
  4. Next, you see a list of your mailboxes. In the far right column Action, click Restore Access to restore access to the corresponding mailbox in that row.

  5. A message displays confirming that you want to restore access. Read the message and click YES, RESTORE ACCESS.

The mailbox is no longer greyed out in the mailbox list. Users can now access that mailbox.

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