Add a new VPN user in the MyRackspace Portal

  • Last updated on: 2016-11-11
  • Authored by: Trevor Becker

Adding new client VPN users is now an automated task within the MyRackspace portal. This article describes how to add a new VPN using a ticket template.

Create a ticket in the MyRackspace portal

  1. Log in to the MyRackspace customer portal.

    You will need your Rackspace account number, as well as your username and password.

  2. In the top navigation bar, click Create Ticket.

  3. On the Create New Ticket page, click the Subject text field, and in the drop down menu, select Create New VPN User on Firewall.

  4. Enter your desired VPN username in the VPN Username field, and then select which firewall(s) to which you want to add the new user. Then, click Create Ticket.

    Do not include the question mark (?) or a space ( ) within the VPN username field.

    VPN user automation generates a secure password for the username you entered. This password is 8 characters long with uppercase, lowercase, numbers, and special characters.

    After the ticket is created, you are redirected back to your ticket list in the MyRackspace portal. Automation runs in the background while the ticket is created, and typically takes only 30 seconds to one minute to complete. After you refresh your browser, the ticket Create New VPN User on Firewall Request (from template) is in Confirm Solved status.

  5. Retrieve the password for your new VPN user by opening the ticket. The password is in the most recent comment.


VPN user automation currently does not allow for the following modifications:

  • Custom passwords
  • VPN-filters
  • Group-lock
  • Framed IP addresses
  • VPN user removal
  • VPN user password modification

If you require any of the above modifications, open a ticket, and Rackspace Support will process your request manually.

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