Add a new VPN user in the MyRackspace Portal

  • Last updated on: 2018-03-08
  • Authored by: Trevor Becker

Adding new client VPN users is now an automated task within the MyRackspace portal. This article describes how to add a new VPN using a ticket template.

Create a ticket in the MyRackspace portal

  1. Log in to the MyRackspace customer portal.

    You will need your Rackspace account number, as well as your username and password.

  2. In the top navigation bar, click Create Ticket.

  3. On the Create New Ticket page, click the Subject text field, and in the drop down menu, select Create New VPN User on Firewall.

  4. Enter your desired VPN username in the VPN Username field, and then select the firewall(s) to which you want to add the new user. Then click Create Ticket.

    Do not include the question mark (?) or a space ( ) within the VPN username field.

    VPN user automation can generate a secure password for the username you entered, or you can create a custom password. This password must have at least 8 characters with uppercase, lowercase, numbers, and special characters.

    After the ticket is created, you are redirected back to your ticket list in the MyRackspace portal. Automation runs in the background while the ticket is created, which typically takes less than a minute to complete. After you refresh your browser, the ticket Create New VPN User on Firewall Request (from template) is in Confirm Solved status.

  5. Retrieve the password for your new VPN user by opening the ticket. The password is in the most recent comment.


VPN user automation currently does not allow for the following modifications:

  • VPN-filters
  • Group-lock
  • Framed IP addresses

If you need changes included in the list of limitations, open a ticket so that Rackspace Support can process your request manually.

Continue the conversation in the Rackspace Community.