Add Microsoft Exchange mailboxes

  • Last updated on: 2017-06-12
  • Authored by: Rae D. Cabello

You can add a single mailbox to your Cloud Office Exchange account, or you can add multiple mailboxes by using a CSV or Microsoft Excel file.

If you need to add a Rackspace Email mailbox, see Add Rackspace Email mailboxes.

Prerequisites

  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Approximately 5 minutes to create a mailbox, and approximately 15 additional minutes for the mailbox to be accessible
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Add a single Exchange mailbox

  1. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password.

  2. In the Microsoft Exchange section, click Mailboxes.

  3. If you have multiple domains, select the domain to which you want to add a mailbox.

  4. Click Add Mailbox.

    If the Add Mailbox button is unavailable, you must add the necessary licenses to your account before you can add a mailbox. See Add a mailbox license for instructions.

  5. Enter the requested information in the fields provided:

    • First Name and Last Name (optional): Enter first and last name information for the mailbox owner.

    • Display Name: Enter the name to display when the user sends email.

    • User Name: Enter the name to use in the email address. For example, if you specify myname as the username, and the domain is yourdomainexample.com, then the email address is myname@yourdomainexample.com.

    Note: You are not able to create a username that already exists as an alias, group list, distribution list, or as another mailbox. You must remove the conflicting address from your account before using the same username for another purpose.

    • Password: Enter a password for the email account using the following requirements:

      • It must be at least eight characters.
      • It must use characters from at least three of the following four character types:
        • English alphabet uppercase letters (A-Z)
        • English alphabet lowercase letters (a-z)
        • Numerals (0-9)
        • Non-alphanumeric symbols (such as !, #, $, %)
    • Confirm: Retype the password that you entered in the Password box.

  6. Under Options, place your cursor over the ? symbol for a description of additional mailbox options, and select any options that you want.

  7. Click Save.

    Note: After a mailbox is created in the Cloud Office Control Panel, it can take up to 15 minutes for the mailbox to become accessible. You can then log in to the mailbox at apps.rackspace.com.

    The mailbox appears in the mailboxes list. To manage additional features for the mailbox, such as forwarding, addresses, or permissions, click the mailbox name and then click the corresponding tab on the details page.

Add multiple Exchange mailboxes

Warning: Adding multiple mailboxes will extend the time needed to be able to access a new mailbox as mailbox additions are processed in order.

  1. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password.

  2. In the Microsoft Exchange section, click Mailboxes.

  3. If you have multiple domains, select the domain to which you want to add a mailbox.

  4. Click Add Multiple Mailboxes.

    If the Add Mailboxes button is unavailable, you must add the necessary number of licenses to your account before you can add a mailbox. See Add a mailbox license for instructions.

  5. Create a CSV or Excel file (XLS) that contains the information detailed in the Data Format section of the Import Mailboxes page. You can download a template from that section to help you create a file with the correct format.

    Username, Password, First Name, Last Name and Enabled(Enabled=1 Disabled=0) fields are required on all CSV or Excel imports when adding Microsoft Exchange mailboxes. This method of mailbox creation should be used for adding a high number of mailboxes.

  6. In the Import File section of the Import Mailboxes page, click Browse.

  7. Locate the CSV or Excel file you created.

  8. Select Open and then Import.

    The mailboxes appear in the mailboxes list. Any errors that occur are detailed in the import log. Make corrections as detailed in the import log and import again.

Add a mailbox license

If the buttons to add one or more mailboxes are unavailable, you must add the necessary licenses to your account before you can add a mailbox

  1. Click the Upgrade this plan link.

  2. Under Microsoft Exchange Mailboxes, add the number of mailboxes that you want to make available to your account.

  3. Click Continue.

  4. If the order summary looks correct, click Complete Order.

References

Continue the conversation in the Rackspace Community.