Add an ActiveSync or BES license

  • Last updated on: 2016-05-17
  • Authored by: Rae D. Cabello

To set up your Microsoft Exchange email account on your mobile device, you need to add an ActiveSync or BlackBerry Enterprise Service (BES) license through the Cloud Office Control Panel. Perform the steps in this article to add a ActiveSync or BES license.

  1. Log in to the Cloud Office Control Panel and select Microsoft Exchange from the Go to section menu.

    Note: The Cloud Office Control Panel that you access depends on the region in which the service was started.

  2. In the Exchange Email Accounts section, select Mobile Messaging under Other Services.

  3. Select View Users for either Blackberry or Activesync (iPhone, Android, Windows Mobile), depending on your device, and then click Add.

  4. Select the user to whom you are assigning the license.

    This works differently for different kinds of licenses:

    • If you’re adding a BES license, select the user to whom you are assigning the license from the Select User window, provide a 4 digit activation pin under Activation Password and click Save.

    • If you’re adding an Activesync license, select the user to whom you are assigning the license from the Eligible Users From This Domain window, click Add in the middle and then click Save.

      Note: After you’ve assigned your licenses, allow 10 minutes for them to fully propagate.

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