Work with audio and voice calls in Hosted Skype for Business

  • Last updated on: 2019-03-14
  • Authored by: Aaron Medrano

When you use Hosted Skype® for Business at Rackspace, you can make and answer audio calls through the application, as described in the following sections:

Set up your audio device

You must set up your audio device and test your audio device before using Skype for Business to make or join an audio call. You can use compatible audio devices such as a microphone and speakers, or you can use a headset or earphones.

  1. In the lower-left corner of the Skype for Business main window, click the Select Your Primary Device icon, and select Audio Device Settings from the menu.

  2. Click Select the device you want to use for audio calls, and select the device that you want to use.

  3. In the Customize your device section, drag the sliders to adjust the volumes for the speakers and microphone.

    • To hear a sample tone, click the green arrow for the speaker.
    • Adjust and test your microphone by using the blue indicator to choose the appropriate level. If you are using a handset, speak into the receiver. If you are using a headset, speak into the microphone.

Make an audio call

In your contact list, hover your mouse pointer over the picture of the person you want to call, and then click the Phone icon.

Answer an audio call

When you receive a call, the following notification appears on your screen:

You can perform any of the following actions:

  • To answer the call, click in the photo area of the notification.
  • To reject the call, click Ignore.
  • Click Options to perform one of the following other actions:
    • Reply by instant message instead of audio.
    • To reject the call and avoid other calls, select Set to Do Not Disturb.

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