Windows Spheres of Support for Dedicated and Managed Operations

  • Last updated on: 2018-10-31
  • Authored by: JP gonzalez

This article outlines Rackspace support for software and server configurations for virtual and physical machines that run a supported Microsoft Windows® operating system. The article presents a high-level overview of Rackspace offerings. Contact Rackspace Sales or your account representative for more information regarding the components of specific Windows roles and features that are supported in Rackspace offerings.

Operating system

The following operating systems are supported for both Dedicated and Managed Clouds:

OS Version Dedicated Microsoft Private Cloud Rackspace Public Cloud Azure Public Cloud AWS Public Cloud Google Public Cloud
Windows Server 2008 Yes          
Windows Server 2008 R2 Yes     Yes    
Windows Server 2012 Yes          
Windows Server 2012 R2 Yes Yes Yes Yes Yes Yes
Windows Server 2016 Yes Yes   Yes Yes Yes
Windows Server 2019 Yes Yes   Yes Yes Yes

Note: Rackspace makes every effort to align our support dates for operating systems with the manufacturer’s support dates. If a manufacturer decides to shorten the support life of an operating system, Rackspace might be forced to end support sooner than originally anticipated. For full details on support life, see the Rackspace EOL Terms.

Web servers

The following types of web servers (IIS) are supported in the indicated areas:

  Installation Configuration Troubleshooting
IIS 7 Yes Yes Yes
IIS 7.5 Yes Yes Yes
IIS 8 Yes Yes Yes
IIS 8.5 Yes Yes Yes
IIS 10 Yes Yes Yes
Web HTTP/HTTPS Yes Yes Yes
FTP Yes Yes Yes
FTPS Yes Yes Yes
SMTP Yes Yes Yes
PHP Yes Yes Yes
PHP Extensions Yes Yes Yes

Note: Not all add-on modules are supported. Contact Rackspace Support for more information.

Active Directory

Feature/Operation Installation Configuration Troubleshooting
Domain Services Yes Yes Yes
DNS Yes Yes Yes

Remote Desktop Services

Feature/Operation Installation Configuration Troubleshooting
Remote Desktop Licensing Server Yes Yes Yes
Remote Desktop Session Host Yes Yes Yes

Miscellaneous roles and features

Feature/Operation Installation Configuration Troubleshooting
ODBC Yes Yes Yes
Failover Clustering Yes Yes Yes
File and Storage Services Yes Yes Yes
Windows Firewall Yes    
Windows Server Backup Yes    
DFS-R (Distributed File System) Yes Yes Yes

Additional products and services

Feature/Operation Installation Configuration Troubleshooting
Microsoft Exchange Yes Yes Yes
Microsoft Sharepoint Yes    
Microsoft Office Yes Yes Yes
SSL Certificates Yes    
Compliance Assistance   Yes  
Microsoft SQL Yes Yes Yes
Rackspace Managed Antivirus Yes Yes Yes
Rackspace Managed Backup Yes Yes Yes
Racksapce Windows Server Update Services (WSUS) Yes    

Note: Additional Rackspace licensing and service agreements are required.

Microsoft SQL

The following types of database servers are supported in the indicated areas:

Supported OS and MSSQL combinations

MSSQL version Windows 2008 32 bit Windows 2008 64 bit Windows 2012 64 bit Windows 2012 R2 64 bit Windows 2016 Windows 2019
MSSQL 2008 Yes Yes        
MSSQL 2008 R2 Yes Yes        
MSSQL 2012     Yes Yes    
MSSQL 2014     Yes Yes Yes  
MSSQL 2016       Yes Yes  
MSSQL 2017         Yes Yes

Supported platforms for Microsoft SQL editions

MSSQL edition Licensing Installation Troubleshooting Managed backup
Web Yes Yes Yes Yes
Standard Yes Yes Yes Yes
Enterprise Yes Yes Yes Yes

Note: Customers who use MSDN licenses for Microsoft SQL are free to install and run this edition of SQL. However, Rackspace cannot provide an MSDN license, install MSDN software, monitor MSDN applications, or back up the MSDN applications by using the Rackspace Managed Backup for MSSQL offering. Also note that the use of production data in an instance that is licensed via MSDN is strictly prohibited.

Supported platforms for Microsoft SQL licenses

Licensing Managed Colo Managed Intensive Managed Operations (Cloud) Navigator (AWS) Aviator (AWS) Navigator (Azure) Navigator (Azure)
Rackspace-owned licenses Yes* Yes Yes Yes        
Customer-provided licenses Yes Yes Yes   Yes Yes Yes Yes
AWS image library licenses         Yes Yes    
AWS RDS         Yes Yes    
Azure image library licenses             Yes Yes
Azure SQL Database             Yes Yes

Note: Licensing is limited to bare metal servers and Enterprise edition on hypervisors only.

Supported platforms for Microsoft SQL installation

Support Managed Colo Managed Intensive Managed Operations (Cloud) Navigator (FAWS) Aviator (FAWS) Navigator (Azure) Navigator (Azure)
Rackspace-owned licenses * Yes** Yes** Yes        
Customer-provided licenses * Yes** Yes**     Yes   Yes
AWS image library licenses         Yes* Yes    
AWS RDS         Yes* Yes    
Azure image library licenses             Yes* Yes
Azure SQL Database             Yes* Yes

* Support is available with DBAssist Hourly Services only. ** Not supported on Unmanaged VMs except for DBAssist Hourly Services.

Other services and technologies

Although we don’t support all technologies, we do offer reasonable endeavor support, which extends our support into offering alternative solutions. Reasonable endeavor support can include help from Rackspace partners and other third-party services.

  • API support: All of the support functions listed in the API guides are supported.
  • Cloud Files: Integration with Cloud Files is supported through the API. However, we do not offer development support for using the Cloud Files API.
  • DNS: Rackspace supports the use of the public Rackspace name servers for DNS. Named servers that use BIND are not supported at this time.
  • Load Balancing: Rackspace Cloud Load Balancers are supported.


The information contained in this document is a general introduction to the Rackspace Services and does not include any legal commitment on the part of Rackspace.

You should not rely solely on this document to decide whether to purchase the service. Rackspace detailed services descriptions and legal commitments are stated in its services agreements. Rackspace services’ features and benefits depend on system configuration and may require enabled hardware, software, or additional services activation.

Except as set forth in Rackspace general terms and conditions, cloud terms of services, and/or other agreements you sign with Rackspace, Rackspace assumes no liability whatsoever, and disclaims any express or implied warranty, relating to its services including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, and no infringement.

Although part of the document explains how Rackspace services may work with third-party products, the information contained in the document is not designed to work with all scenarios. Any use or changes to third-party products and/or configurations should be made at the discretion of your administrators and are subject to the applicable terms and conditions of such third party. Rackspace does not provide technical support for third-party products, other than specified in your hosting services or other agreement you have with Rackspace, and Rackspace accepts no responsibility for third-party products.

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