View and read Rackspace Email headers

  • Last updated on: 2017-10-20
  • Authored by: William Loy

This article describes how to view message headers in Rackspace Email webmail.

Prerequisites

  • Applies to: Administrator and User
  • Difficulty: Moderate
  • Time needed: Approximately 5 minutes
  • Tools required: Webmail access

For more information on prerequisite terminology, see Cloud Office support terminology.

View headers in Rackspace Email

  1. Log in to your mailbox at apps.rackspace.com.

  2. Select the message for which you want to view the headers.

  3. In the message preview pane tool bar, click More, and then select View Full Header.

  4. The Full Header box displays with the full contents of the message header.

You have successfully viewed the message headers in Rackspace Email webmail.

Understanding email headers

The following header is an example of a spoofed message. If you suspect that you have received a spoofing email, see Email spoofing explained for more information.

Delivered-To:	boss@yourdomainexample.com<br>
Return-Path:	<spoofer@yourdomainexample.com><br>
Delivered-To:	boss@yourdomainexample.com<br>
Received:	from sapps.net ([000.00.00.0]) by sapps.net (Dovecot) with LMTP id asdkasdfiwlefj for <boss@yourdomainexample.com>; Tue, 26 Sep 2017 14:52:41 -0400
Received:	from proxy.net ([000.00.00.0]) by sapps.net; Tue, 26 Sep 2017 14:52:41 -0400
Received:	from smtp (000.00.00.0)  by apps.net; Tue, 26 Sep 2017 14:52:41 -0400
Return-Path:	<spoofer@yourdomainexample.com>
X-Originating-Ip:	[00.000.000.00]
Received:	from [000.00.00.0] ([000.00.00.0] server.com) by apps.net; Tue, 26 Sep 2017 14:52:40 -0400
Received:	from server.com (localhost [000.00.00.0]) by server.com for <boss@yourdomainexample.com>; Tue, 26 Sep 2017 14:52:40 -0400 (EDT)
Received:	from apps.net (sapps.net [000.00.00.0]) by server.com (SMTP Server)  for <boss@yourdomainexample.com>; Tue, 26 Sep 2017 14:52:40 -0400 (EDT)
X-Sender-Id:	spoofer@yourdomainexample.com
Received:	from  (apps.net [000.00.00.0]) by 0.0.0.0:00; Tue, 26 Sep 2017 14:52:40 -0400
Received:	from yourdomainexample.com (localhost.localdomain [000.00.00.0]) by apps.net (Postfix) with for <boss@yourdomainexample.com>; Tue, 26 Sep 2017 14:52:40 -0400 (EDT)
Received:	by apps.rackspace.com (Authenticated sender: spoofer@yourdomainexample.com, from: assistant@yourdomainexample.com) with HTTP; Tue, 26 Sep 2017 14:52:40 -0400 (EDT)
Date:	Tue, 26 Sep 2017 14:52:40 -0400 (EDT)
Subject:	Send $$$
From:	"Assistant" <assistant@yourdomainexample.com>
To:	boss@yourdomainexample.com
Reply-To:	spoofer@scam.com
Message-ID:	<12345867.91012345@apps.rackspace.com>
  • From: Displays the message sender. Spammers can easily fake sender addresses. See Email spoofing explained for guidance on detecting fraud email.
  • Subject: The topic of the message as indicated by the sender.
  • Date: The date and time when the email message was composed.
  • To: Displays the addresses listed in the To: and CC: fields. Headers do not show any addresses that were included in the BCC: field, as these addresses were intended to remain private.
  • Received: Displays a sequential list of computer and servers that received this message, the time they received this message, and the final destination of the message. Received appear many times in a message header and should be read from bottom to top, as the first recipient is at the bottom of the header.
  • Reply-To: Determines which email address is auto-populated when you click the reply button to reply to an email in your email client. Spammers can easily fake reply-to addresses. See Email spoofing explained for guidance on detecting fraud email.
  • Return-Path: Like the Reply-To: address, this is where return mail is sent. Spammers can easily fake a return path. See Email spoofing explained for guidance on detecting fraud email.
  • Message-ID A unique identifier assigned to a message. The Message-ID is useful for diagnosing a duplicate email issue. If you compare the Message-ID for multiple emails, and the IDs match, you know those messages are duplicates.
  • X-Originating-Ip: The IP address of the computer that sent the message. While this is slightly more difficult to fake, it is still possible. The originating IP address is typically the most reliable information about where the message actually came from. See Email spoofing explained for guidance on detecting fraud email.

References

Email spoofing explained

Cloud Office support terminology

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