Upgrade to Rackspace Email Plus

  • Last updated on: 2017-07-20
  • Authored by: William Loy

This article provides instructions for how to upgrade your Rackspace Email users to Rackspace Email Plus. For more information about Rackspace Email Plus, see Rackspace Email Plus featuring Cloud Drive.


  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Approximately 15 minutes
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Compare Rackspace Email and Rackspace Email Plus

Rackspace Email Plus offers more storage and versatility than Rackspace Email. The following table provides a comparison of Rackspace Email and Rackspace Email Plus features.

Feature Rackspace Email Rackspace Email Plus
Syncs to mail client ✓ Mail ✓ Mail
Syncs to mobile device ✓ Mail ✓ Mail
✓ Contacts
✓ Calendar
Online contacts
Online calendar
Online notes
Online tasks
30GB Cloud Drive storage  
Desktop file synchronization  
Online document and spreadsheet editors  

Upgrade your Rackspace Email users to Rackspace Email Plus.

  1. Log in to the Cloud Office Control Panel.
  2. In the Rackspace Email section, click Rackspace Email Plus.
  3. If you have multiple domains select the domain for which you want to upgrade.

    Note: This upgrade applies to the entire domain. You cannot upgrade individual users.

    After selecting the domain you would like to upgrade a short video appears explaining the benefits of Rackspace Email Plus.

  4. After you review the information on this page, click Upgrade Domain.

    Warning: Allow the upgrade to complete before making any other changes. Each mailbox takes a few seconds to upgrade.

    When the domain has successfully upgraded to Rackspace Email Plus, the mailbox list page appears and a message appears stating “Success! All Rackspace Email users on yourdomainexample.com have been upgraded to Rackspace Email Plus.”

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