Transfer a domain's email services to another account

  • Last updated on: 2016-01-29
  • Authored by: Cody Jobson

You can transfer a domain’s email services from one account to another without starting a ticket or coordinating with Rackspace Support and Account Management. Use the following steps to accomplish this task through your control panel.

Note: This transfer is purely administrative; performing the transfer does not affect existing mail data or mail delivery.

Initiate a domain transfer

  1. Log in to the Rackspace Email Control Panel.

  2. Scroll down to the Domains section and click Domains.

  3. In the domain list, locate the domain that you want to move to another account.

  4. Within the Transfer column on the right, click Start. The Start Transfer page is displayed.

    Note: The Transfer column can be hidden or displayed for limited administrators. You set its visibility via the Permissions tab on the Add/Edit Admins page.

  5. Review the steps to transfer the domain and then click Start Transfer.

    The Start Transfer page is updated to show a URL (available for 24 hours) that you can email to the administrator of the destination account.

    Note: You can click the Cancel Transfer button at any time to cancel the transfer.

Accept a domain transfer

The administrator of the destination account performs the following step to finalize the domain transfer:

  1. Using the provided domain transfer URL, log in to the Email Control Panel and click Finish Transfer.

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