Terminal Services in a Hosted Exchange Environment

  • Last updated on: 2016-01-29
  • Authored by: Milton Prado

Terminal Services (Remote Desktop Services) provides a method for having multiple users access Outlook from one centrally managed server. Users connect to that server to access Outlook and view their mailboxes. Terminal Services is useful in some configurations, but it is not a good fit for our Hosted Exchange environment.

Not supported for Hosted Exchange

Email and Apps clients who have used Terminal Services (Remote Desktop Services) with our services have had very poor experiences in the past. From this we learned that the technical issues associated with users connecting to our environment from a server are not something we can reasonably, effectively, or Fanatically resolve. We need to ensure that we are a good fit for the client, setting both the client and ourselves up for success; for this reason, Rackspace does not support it.

Outlook 2010 can run in Cached Exchange Mode when connected via Terminal Services (Remote Desktop Services) and can connect to our Exchange environment. However, clients in the past have had poor experiences with Hosted Exchange when connecting via Terminal Services. Many potential complications associated with users connecting via Terminal Server make it a poor fit for our environment and therefore something Email and Apps does not support or encourage.

If you still feel that Terminal Services may be a good fit for your setup, we recommend researching the topic at Microsoft’s TechNet site for further information, including the Plan for Outlook 2010 article.

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