How to contact Rackspace Support

  • Last updated on: 2018-08-08
  • Authored by: Rackspace Support

Rackspace Support is available 24x7x365 for all products. You can reach the Support team by phone and live chat. You can also create a Support ticket and administer your Rackspace product through the Cloud Control Panel.

System status

Check the status of your Rackspace products at the System Status page.

Dedicated Hosting support

Call Dedicated Hosting support at the following numbers:

  • US: 1-800-961-4600
  • International: +1-210-312-4600

You can also log in to the MyRackspace portal to access chat support, the knowledge base, and How-To videos.

Email support

You can find support documentation at the How-To Rackspace Email page.

Use the Email Setup Wizard to get help setting up your email and other email-related tasks.

You can also log in to your Cloud Office Control Panel or Webmail account to access phone support, chat support, and the knowledge base.

Fanatical Support for AWS

Call Rackspace AWS support at 1-800-961-4454.

You can find support documentation in the Fanatical Support for AWS Product Guide.

You can also log in to the Fanatical Support for AWS Control Panel to access chat support.

OpenStack Cloud support

Call Cloud support at 1-800-961-4454.

Find API documentation at the Rackspace Developer Docs site and support documentation at the How-To site.

You can also log in to the Cloud Control Panel to access chat support.

Legacy Datapipe support

You can call the following numbers for legacy Datapipe support:

United States - Toll Free: +1 888-749-5821 - International: +1 201-792-4847

Europe - Toll Free: +44 800 634 3414 - International: +44 207 515 2555 - Local: 0207 515 2555

Asia - Hong Kong: +852 3521 1466 - China: +86 21 5058 2100 - Singapore: +65 6493 7235

Additional support resources

Continue the conversation in the Rackspace Community.