Spam preferences, safelist, and blacklist management for Microsoft Exchange

  • Last updated on: 2019-02-20
  • Authored by: Rackspace Community

You have the flexibility at Rackspace to set your own Microsoft® Exchange spam preferences. This includes editing and managing domain-wide spam settings such as safelists, blacklists, and the ability to override the spam filtering for the entire domain.

Manage domain spam settings

Use the following steps to manage your domain’s spam settings:

  1. Log in to the Cloud Office Control Panel.

  2. Click Spam Settings within the Domain section.

  3. If your account has multiple domains, select the domain for which you would like to edit the spam settings.

  4. In the Spam Settings section, makes your selection from the following three options under the Status section:

  5. Scroll down to the section labeled Microsoft Exchange Handling and make your selections from the following available options:

  6. In the Override Options section, select one of the following options:

  • Set preferences only for users who have not set their own.

  • Override preferences for all users regardless of their own preferences.

Managing safelists

A safelist identifies sources of trusted email and ensure emails from those sources are delivered to the user’s inbox. Safelists do not prevent a message from being flagged as spam.

  1. Log in to the Cloud Office Control Panel.

  2. Click Safelists within the Domain section.

  3. If your account has multiple domains, select the domain for which you would like to edit the safelist settings.

  4. Add a domain name or email address to the safelist by entering the domain in the box labeled Enter a domain or email address, then click the Add button.

    • Remove a domain or email address by selecting the name in the list, then clicking the Remove button.

    • Use the Clear button to remove all domain names or email addresses listed in the window.

    • Add multiple domain names or email addresses to the safelist by using the bulk import option to upload a comma-separated-values (.CSV) file or a text (.TXT) file containing the information.

  5. Add an Internet Protocol (IP) address to the domain-wide safelist by entering the IP address in the box labeled Enter an IP address (or range) and then click the Add button.

    • Remove an IP address by selecting the address in the list then clicking the Remove button.

    • Use the Clear button to remove all IP addresses listed in the window.

    • Add multiple IP addresses to the safelist by using the bulk import option to upload a .CSV file or a text .TXT file containing the information.

  6. Click Save.

Managing blacklists

A blacklist identifies sources of untrusted email. Messages from blacklisted addresses or domains are rejected before being delivered.

  1. Log in to the Cloud Office Control Panel.

  2. Click Blacklists within the Domain section.

  3. If your account has multiple domains, select the domain for which you would like to edit the blacklist settings.

  4. Add a domain name or email address to the blacklist by entering the domain in the box labeled Enter a domain or email address, then click the Add button.

    • Remove a domain or email address by selecting the name in the list, then click the Remove button.

    • Use the Clear button to remove all domain names or email addresses listed in the window.

    • Add multiple domain names or email addresses to the blacklist by using the bulk import option to upload a .CSV file or a .TXT file containing the information.

  5. To add an IP address to the blacklist, enter the IP address in the box labeled Enter an IP address (or range), then select the Add button.

    • Remove an IP address by selecting the address in the list, then clicking the Remove button.

    • Use the Clear button to remove all IP addresses listed in the window.

    • Add multiple IP addresses to the blacklist by using the bulk import option to upload a .CSV file or a .TXT file containing the information.

  6. Click Save.

Share this information: