Spam preferences, safelists, and blacklists in Rackspace Email

  • Last updated on: 2014-07-14
  • Authored by: Rackspace Support

Rackspace gives you the flexibility to set your own spam preferences. This includes editing and managing domain-wide spam settings, safelists, and blacklists, and the ability to override the spam filtering for the entire domain. This article describes how to manage accomplish these tasks in the Cloud Office Control Panel.

Manage domain spam settings

To manage your domain-level spam settings, go to the Domains section of the control panel and select Filter Settings, Blacklists, or Safelists.

Note: If you have multiple domains, you might be prompted to select the domain you intend to make changes to.

Manage individual user spam settings

  1. To manage individual user’s spam settings, go to the Rackspace Email section of the control panel and select Filter Settings, Blacklists, or Safelists.

  2. Select the user for which you want to update spam settings.

Set spam filtering options

  1. For individual mailboxes, click Filter Settings in the Rackspace Email section. For the domain, click Filter Settings in the Domains section.

  2. In the Status section, turn the spam filtering on or off. You can also select Exclusive to receive email only from senders on your domain’s safelist.

  3. Select the preferred settings for Rackspace Email in your domain. Following is a description of each option:

    • Deliver to Spam folder - Spam messages are sent to the user’s Spam folder. To automatically delete messages from this folder, select the Delete after n days or n total email check box and enter a specified number of days, total emails, or both.

    • Delete the email immediately - Spam email will be deleted automatically and not delivered to the user’s mailbox.

    • Include “[SPAM]” at the beginning of the subject line - Spam email will be delivered to the user’s Inbox, but will include the text ”[SPAM]“ in the subject line.

    • Deliver to the email address - Spam messages are sent to an email address of your choice that resides on your domain.

  4. In the Override Options section, indicate whether to apply these settings to users who have not already set their spam preferences, or whether these settings should override spam preferences for all users.

    Note: The override options are not presented if you chose to set options for an individual Rackspace Email mailbox.

  5. Click Save.

Manage safelists

Safelists allow you to add a sender’s email address, domains, or IP address to deliver directly to the mailbox. This is useful when a sender is flagged as spam but you don’t want the sender’s email to be delivered to the Spam/Junk Folder.

  1. For individual mailboxes, click Safelists in the Rackspace Email section. For the domain, click Safelists in the Domains section.

  2. To add a domain name or email address to the safelist, enter the domain or email address in the box, and then click Add.
  3. To remove a domain or email address, select the name in the list and then click Remove. To remove all domain names or email addresses listed in the window, click Clear.

    Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.

  4. To add an IP address to the safelist, enter the IP address (or range) in the box and then click Add.
  5. To remove an IP address, select the address in the list and then click Remove. To remove all IP addresses listed in the window, click Clear.

    Note: If you have multiple IP addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.

  6. Click Save.

Manage blacklists

Blacklists allow you block a sender’s email address, domain, or IP address from delivering to your mailbox. Objects that are blacklisted are not delivered to the mailbox.

  1. For individual mailboxes, click Backlists in the Rackspace Email section. For the domain, click Blacklists in the Domains section.

  2. To add a domain name or email address to the blacklist, enter the domain or email address in the box, and then click Add.
  3. To remove a domain or email address, select the name in the list and then click Remove. To remove all domain names or email addresses listed in the window, click Clear.

    Note: If you have multiple domain names or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.

  4. To add an IP address to the blacklist, enter the IP address (or range) in the box and then click Add.
  5. To remove an IP address, select the address in the list and then click Remove. To remove all IP addresses listed in the window, click Clear.

    Note: If you have multiple IP addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.

  6. Click Save.

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