Spam Preferences, Safe Lists, and Black List In Microsoft Exchange

  • Last updated on: 2016-01-29
  • Authored by: Rackspace Support

Rackspace gives users the flexibility to set their own spam preferences. This includes editing and managing domain-wide spam settings, Safe list, Black List, and the ability to override the spam filtering for the entire domain.

Manage Domain Spam Settings

  1. To manage your domain spam settings, select Set Preferences under Spam Filtering in the Rackspace Email Box.

    Note: If you have multiple domains you may be prompted to select the domain you intend to make changes to first.

  2. Select either Entire domain or Individual Microsoft Exchange Mailbox.

Note: If you selected Individual Rackspace Email Mailbox, select the mailbox you intend to make changes to.

  1. In the Settings section, select whether you’d like to turn the spam filtering on or off. You may also select the Exclusive button to receive email only from senders on your domain’s safelist if you desire.

  2. Select the preferred settings for your domain. Below is an overview of each of the options:

    Note: Quarantine does not apply to Microsoft Exchange 2010 users. Only Microsoft Exchange 2007 users have access to the Quarantine option.

  3. In the Override Options section, indicate whether to apply these settings only to those users who have not already set their spam preferences or to override spam preferences for all users. When you’re finished, select the Save button.

    Note: The override option is not presented if you selected Individual Rackspace Email Mailbox.

Managing Safe List

A safelist identifies sources of trusted email.

  1. To manage your Safe List, select Edit Safelists under Spam Filtering in the Rackspace Email Box.

  2. Select either Entire domain or Individual Microsoft Exchange Mailbox.

    Note: If you selected Individual Microsoft Exchange Mailbox, select the mailbox you intend to make changes to.

  3. To add a domain name or email address to the safelist, enter the domain or email address inside the box, then select the Add button.

    To remove a domain or email address select the name in the list, then select the Remove button.

    Use the Clear button to remove all domain names or email addresses listed in the window.

    Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .CSV or .TXT file containing the information.

  4. To add an IP address to the safelist, enter the IP address (or range) box, and then select the Add button.

    To remove an IP address, click the address in the list then click the Remove button.

    Use the Clear button to remove all IP addresses listed in the window.

    After you’re finished, select the Save button.

    Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.

Managing Black List

A blacklist identifies sources of untrusted email.

  1. To manage your Black List, select Edit Blacklists under Spam Filtering in the Microsoft Exchange product box.

  2. Select either Entire domain or Individual Microsoft Exchange Mailbox.

    Note: If you selected Individual Microsoft Exchange Mailbox, select the mailbox you intend to make changes to.

  3. To add a domain name or email address to the blacklist, enter the domain or email address inside the box, then select the Add button.

    To remove a domain or email address, select the name in the list, then select the Remove button.

    Use the Clear button to remove all domain names or email addresses listed in the window.

    Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .CSV or .TXT file containing the information.

  4. To add an IP address to the blacklist, enter the IP address (or range) box, then select the Add button.

    To remove an IP address, click the address in the list, then click the Remove button.

    Use the Clear button to remove all IP addresses listed in the window.

    After you’re finished, select the Save button.

    Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .CSV or .TXT file containing the information.

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