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Sign up for Rackspace services

  • Last updated on: 2017-06-15
  • Authored by: Nate Archer

When you have decide that Rackspace Fanatical Support® is for you, it’s time to sign up for a Rackspace account. Although the signup process is straightforward, it’s important to understand some details about the verification process and account ownership before you start.

Before you sign up

Before you sign up for a Rackspace account, answer the following questions:

Which cloud or Rackspace product are you using?

Rackspace supports several different clouds, including Amazon Web Services (AWS), in addition to its own suite of cloud products, including Rackspace Public Cloud. The signup process depends on what product or service you want to use. This article provides instructions for the following products and services:

Who will be the primary user or account owner?

The information provided to Rackspace during the signup process is associated with the primary user of the account. The primary user is the owner of the account and has the ability to add and remove additional users, set permissions, and view or change billing information. In addition, the primary user is the main point of contact for the account. For example, any user can create a support ticket, but only the account owner is notified when a support ticket is created, updated, or marked as solved.

If the account is for a business or organization, Rackspace recommends creating a username that is specific to your company.

Is your signup information accurate?

Our security precautions start with the signup process. We employ a series of industry standard, enterprise-class tools to help verify and validate all account requests as quickly as possible. Additionally, we have a global team that manages the signup and validation process 24x7x365, and calls customers to verify information within minutes of receiving applications. The most common delay in this process is caused by receiving inaccurate contact information from new customers.

You can ensure the quick processing of your account by verifying that all of the information that you provide is accurate. Rackspace uses the following information to create your account:

  • Email address
  • Unique username
  • Password (8 to 19 characters with at least one uppercase letter, one lowercase letter, and one number)
  • Security question and answer
  • First and last name of primary account owner
  • Company or Organization (optional)
  • Physical address
  • Phone number
  • Valid credit card

Sign up for a Rackspace account

The signup process is different depending on the Rackspace product or service for which you are signing up, but every new customer should navigate to https://www.rackspace.com to start.

Fanatical Support for AWS or Rackspace Public Cloud

  1. On the https://www.rackspace.com home page, click Sign Up and select the product you want to sign up for:

    • Rackspace Cloud associates your account with Rackspace Public Cloud services.
    • Fanatical Support for AWS associates your account with AWS.
  2. Enter your email address, username, password, and the answer to the security question that you select, and then click Next Step.
  3. Enter your contact information, including name, company, address, and phone number, and then click Next Step.
  4. Enter your billing information. Rackspace places a $1 hold on your credit card to confirm your account.
  5. Read and accept the Rackspace Global Services Agreement and Fanatical Support for AWS Terms and Conditions or Rackspace Cloud Terms of Service.
  6. Click Create my account. A confirmation screen appears confirming that your account has been created. You can now log in using the username and password you created.

    Note: All Rackspace Public Cloud accounts are set to the Managed Infrastructure service level by default. You can upgrade to the Managed Operations service level inside the Cloud Control Panel. At the top of the Cloud Control Panel, click your account username and then select Upgrade Service Level. If you want to upgrade to the Managed Operations service level before starting the sign up process, contact Rackspace Sales at 1-844-768-0239.

Rackspace Email and applications

  1. On the https://www.rackspace.com home page, click Sign Up, and select Email & Apps.
  2. Select the applications for which you want to sign up:

    • Rackspace Email: A business-class, POP/IMAP service that works with Outlook. It includes a Webmail Application Suite featuring shared salendars and a global address list.
    • Microsoft Exchange: Allows your team to collaborate more efficiently on projects with shared calendars, tasks, and contacts. It includes Skype for Business instant messaging, Outlook Web App (OWA) access, 100 GB of storage, mobile options, and optional Outlook licenses. Exchange also includes the Add Blackberry Licenses option, which syncs your email and personal data to your mobile device.
  3. You can also choose the following Add-Ons:

    • Microsoft Office: Auto-updating online and desktop versions of Word, Excel, PowerPoint, Outlook, and 1TB OneDrive file storage.
    • Email Archiving: Automatically back up every incoming and outgoing email, so you can retrieve any email at any time. Includes unlimited storage and fast data restoration. This option enables and charges all mailboxes on your domain.
  4. Click Next Step.

  5. Enter your username and the primary domain name for your Rackspace Email mailbox.
    • If you own the domain name, select the I own this domain option.
    • If you want to buy the domain you entered, select I want to buy this domain. The estimated charge to rent the domain appears under your estimated monthly charges.
  6. If you chose the Microsoft Office add-on, enter your Microsoft domain. Use 3-27 alphanumeric characters. The value must be unique and will be part of your Office 365 user ID.
  7. Enter your email address, password, and the answer to the security question that you select, and then click Next Step.
  8. Enter your account information, including name, company, address, and phone number, and then click Next Step.
  9. Enter your billing information.

    Your estimated monthly total appears on the right side of the signup page. Every new Rackspace customer receives a 14-day free trial. After the trial period ends, your account will be charged close to the estimated monthly total.

  10. Click Create my account.

    By submitting your account information, you agree to the General Terms of Service and the Mail Terms of Service.

Office 365

  1. On the https://www.rackspace.com home page, click Sign Up and select Office 365.
  2. Select the Office 365 plan that you want to use:

    • Business Essentials: Includes Exchange, SharePoint, Skype for Business, and Office Online (including Outlook®) as well as OneDrive for Business.
    • Business: Includes the full desktop and mobile Office applications (including Outlook), Office Online, and OneDrive for Business.
    • Business Premium: Includes everything in the Business Essentials and Business plans: Exchange, SharePoint, Skype for Business, Office Online, the full desktop and mobile Office applications (including Outlook), as well as OneDrive for Business.
    • Encrypted Exchange Online: Includes Exchange Online with 50 GB mailboxes, includes Azure Rights Management for encryption and user permissions, and is preconfigured for encryption.
  3. Click Next Step.
  4. Enter your username and the name of your company. Your company name will be used as your Microsoft domain.
  5. Enter your email address, password, and the answer to the security question that you select, and then click Next Step.
  6. Enter your account information, including name, company, address, and phone number, and then click Next Step.
  7. Enter your billing information.

    Your estimated monthly total appears on the right side of the signup page. Every new Rackspace customer receives a free 14-day trial. After the trial period ends, your account will be charged close to the estimated monthly total.

  8. Click Create my account.

    By submitting your account information, you agree to the General Terms of Service and the Office 365 Services Terms of Service.

Continue the conversation in the Rackspace Community.