Set up Autodiscover for Outlook

  • Last updated on: 2016-11-25
  • Authored by: Aaron Medrano

In order for certain features on your Exchange account to work with Outlook, you must set up your domain name with a special DNS record that points to the Rackspace Cloud Office Autodiscover server.

Note: Autodiscover is not compatible with Outlook 2011, Outlook 2016, or Mac Mail when setting up an email account as POP or IMAP.

Autodiscover outlook features

You must set up the Autodiscover record for your domain name in order to have the following Exchange features:

  • Free/busy information for calendar scheduling

  • Out of office setup and management through Outlook

  • Offline address book synchronization

  • Sharing calendars, contacts, and folders using a sharing invitation within Outlook

  • Access to Public Folders in Exchange 2013 and Exchange 2016

  • Automatic mapping of shared mailboxes

Note: You can use the Outlook Web App to set up automatic out-of-office replies without Autodiscover.

Set up the Autodiscover DNS record

To set up the Autodiscover DNS record, see Set up DNS records for Cloud Office email and Skype for Business.

Test Autodiscover functionality in Outlook

To determine if the Autodiscover service is configured properly, use the Test E-mail AutoConfiguration tool in Outlook.

  1. While Outlook is running, press and hold down the CTRL key, and then right-click the Outlook icon in the system tray or notification area on the lower-right corner of the screen.

  2. From the menu, select Test E-mail AutoConfiguration.

  3. Enter your email address and password.

  4. Clear the Use Guessmart and Secure Guessmart Authentication check boxes.

    Ensure that the Use Autodiscover check box is selected.

  5. Click test.

    The result tab shows that Autodiscover is detected.

    You can also click the Log tab for the following lines:

    • Redirect Check

    • Autodiscover to starting

    • Autodiscover to Succeeded (0x00000000)

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