Reset user password on Active Directory domain

  • Last updated on: 2019-12-12
  • Authored by: Chad Sterling

This article explains how to use a ticket template to reset the password for an Active Directory user in the MyRackspace portal.

Create a ticket in the MyRackspace portal

  1. Log in to the MyRackspace Portal with your username and password.

  2. In the top navigation bar, choose Select a Product > Dedicated Hosting.

  3. Select Tickets > Create Ticket. The Create New Ticket page displays.

  4. Select the Subject field.

  5. From the dropdown menu, Select Reset User Password on Active Directory Domain.

  6. Enter the username and Domain of the user account for which you want to reset the password.

    After the request has been completed, a secure password is automatically generated for this user and provided in the ticket. You can change this password later if desired.

  7. Select Create Ticket.

    After the ticket is created, you are redirected to your ticket list in the MyRackspace Portal. It typically takes a few minutes for the ticket creation process to complete.

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