Rackspace Webmail overview

  • Last updated on: 2018-10-09
  • Authored by: Rackspace Support

With Rackspace Email, you can check and manage your email online through a webmail interface. Webmail provides direct access to your email without the need for additional software. Messages that are sent and received using webmail wait on the portal until the next time you log in. The webmail portal provides most of the same functionality that a mail client offers, including sending and receiving email, signatures, and email forwarding.

This article provides an overview of the available features in the Rackspace Email webmail interface.

Log in to webmail

To log in to webmail, go to https://apps.rackspace.com/.

When you log in, Rackspace provides the following options:

  • Remember this info - Select the checkbox to allow Rackspace to interact with your browser to remember your login information.
  • Use SSL - SSL stands for Secure Socket Layer, which means when you log in, your data is encrypted. Select the checkbox to enable SSL.


Rackspace Email provides the ability to manage your contacts through our webmail interface. You can add new contacts, import and export old contacts using a .csv file, export to various email clients, create groups, and sort through contacts alphabetically. You can also sync your contacts with your mobile device and with Rackspace Email Plus.


Rackspace Email enables you to manage your appointments and meetings through our webmail interface. You can share your calendar, create personal calendars, import events, and add shared calendars within your domain. You can also sync your calendar events with your mobile device, as well with Rackspace Email Plus. For more information about Rackspace Email Plus, see Rackspace Email Plus featuring Cloud Drive.


Rackspace Email provides the ability to create and manage tasks and to create task lists through our Webmail interface.


Rackspace Email provides the ability to create notes, and sync them with your mobile device and with Rackspace Email Plus.


Rackspace Email provides various options for you to manage your email account. While in the webmail interface, click the menu beside your email address in the top-right corner and select Settings to see a list of features and options available.

General Settings:

In the General Settings section, you can manage settings for email options, your calendar, your preferred language, and date and time settings.

Email options
  • Display Preferences provides several options for you to display HTML emails, enable shortcuts, change your viewing pane, and change the number of messages displayed in your reading pane.
  • New Messages provides the option to play an alert for the arrival of new messages and the option to choose how often to check for new messages.
  • Trash Options provides the option to move deleted email to the trash or immediately purge upon deletion.
  • Invitations provides the option to delete invitations after responding.
Language & Date/Time
  • Language provides the option to choose between 11 different languages.
  • Date and Time provides the options to set your date, time, and current time zone.

Composing Email

In the Composing Email section, you can manage settings for composing, identities, and signatures.

  • Composing provides various options to choose from, such as auto-completing email addresses when composing a new email, setting up custom signatures, and so on.
  • Replying & Forwarding Citations selects whether you want the original composed message to be included in your reply and to set a user defined start text and end text of your choice.
  • Add New Identity creates a new identity, which enables you to quickly change the name, email address, and reply address on your outgoing email.
  • Add New Signature adds a new signature and assigns it to your outgoing email and also to specific identities. To learn more, see Add a Rackspace Email signature.

Incoming Email

In the Incoming Email section, you can manage settings for auto-reply, forwarding, and filtering.

  • Auto-Reply activates the auto-reply feature for times when you are out of the office.
  • Forwarding forwards any mail to any email address with the option to save a copy in your inbox.
  • Filtering provides the ability to create filters for specific incoming email and to route them to a specified folder.

Spam Settings

In the Spam Settings section, you can manage settings for spam preferences, safelists, and blacklists.

  • Spam Filtering turns your spam filtering on and off, or have it be exclusive.
  • Spam Handling specifies how you would like your spam email to be handled.
Safelist and Blacklist
  • Safelist specifies what email should be by passed through filters through the sent user’s IP address, email address, or domain.
  • Blacklist specifies what email should be blocked through the sent user’s IP address, email address, or domain.
Change Password

In the Change Password section, you can change your password. Selecting this option redirects you away from webmail.

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