Rackspace Webmail Chat FAQ

  • Last updated on: 2015-09-15
  • Authored by: Aaron Medrano

Get quick answers to common questions about the Webmail Chat feature in Rackspace Email.

How do I enable and disable Rackspace Webmail Chat on my private label site?

You can display the chat link or prevent the chat link from being displayed in your private label Webmail site by performing the following steps in the Cloud Office Control Panel.

For direct customers:

  1. Log in to https://cp.rackspace.com.
  2. Click Rackspace Email.
  3. Click Webmail Sites.
  4. Click Show/Hide Links.
  5. Select Show Webmail Chat or Hide Webmail Chat.
  6. Click Save.

For resellers:

  1. Log in to https://cp.rackspace.com.
  2. Click Reseller Tools.
  3. Click Webmail Sites.
  4. Select a Webmail site and click Customize.
  5. Click Show/Hide Links.
  6. Select Show Webmail Chat or Hide Webmail Chat.
  7. Click Save.

How do I enable and disable Rackspace Webmail Chat for users in an email domain?

You can display the chat link or prevent the chat link from being displayed in Webmail for users of specific email domains by completing the following steps in the Cloud Office Control Panel.

  1. Log in to https://cp.rackspace.com.
  2. Click Rackspace Email.
  3. Under Email Accounts, click Settings.
  4. Select a domain.
  5. Click Webmail Settings.
  6. Under Admin-only Settings, set Chat to Enabled or Disabled.
  7. Click Save.

What browsers are supported for Rackspace Webmail Chat?

The latest versions of Chrome, Firefox, Internet Explorer, and Safari are all supported for Rackspace Webmail Chat. We have no plans to support earlier versions of Internet Explorer.

How long are chat logs retained?

We don’t store chat logs on our system, but users are able to see any messages sent or received during their current Webmail session. We plan to add message archiving in the future. Please submit your feedback.

Is it possible to chat with a group or team?

Currently it is not possible to chat with a group or team. We plan to add group/team chat in the future. Please submit your feedback.

Can I chat with Skype for Business users?

Currently it is not possible to chat with Skype for Business users. We are researching this capability for potential future enhancement. Please submit your feedback.

Can I use Rackspace Webmail Chat with third-party IM clients?

Currently it is not possible to use third-party IM clients. We plan to allow access via third-party clients in the future. Please submit your feedback.

How do I enable or disable HTML5 notifications after the initial permissions request?

You can do this in Chrome by following these steps:

  1. Right-click anywhere on the page.
  2. Click View Page Info.
  3. Click the Permissions tab.
  4. Change the Notifications setting to Always allow on this site.
  5. Refresh the page.

You can do this in Firefox by following these steps:

  1. Right-click anywhere on the page.
  2. Click View Page Info.
  3. Click the Permissions tab.
  4. Change the Notifications setting to Allow.
  5. Refresh the page.

Does Rackspace Webmail Chat require a certain port on the firewall to be open?

Yes. Webmail Chat uses port 5291. This port must be open on your network for Webmail Chat to function properly.

Continue the conversation in the Rackspace Community.