Daily sending limit for Rackspace hosted email systems

  • Last updated on: 2016-01-20
  • Authored by: Sterling Mcneill

To protect the email service and ensure a timely and reliable experience for customers, the Rackspace hosted email system limits the number of email messages that users can send in a day. Daily limits are applied over a rolling 24-hour period and restrict the total number of recipients to which a user can send messages in this period.

Users are limited to 10,000 total recipients per 24-hour period. Counting recipients is different than counting messages. For example, sending 100 emails that each have 100 recipients is counted the same as sending 10,000 emails that each have a single recipient.

Automated email and spam are restricted at much lower limits to protect the integrity of the system. Rackspace reserves the right to change any limits without warning or notice to ensure the integrity of the email service.

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