Rackspace Email FAQ

Get quick answers to common questions about Rackspace Email.

What is the maximum mailbox storage?

The maximum size of a Rackspace Email box is 25 GB.

What is the maximum size for an attachment?

The maximum size for an attachment in the Rackspace environment is 50 MB.

How do I add a signature to my email?

You can find instructions for this in Add a signature to Rackspace Email.

How do I add an alias?

You can find instructions for this in Add an alias with Rackspace Email.

How many group lists can I create?

There’s no limit to how many group lists you can have. The maximum number of recipients for a group list is 50.

How can I view my email online?

You can view and manage your email at https://apps.rackspace.com.

How do I change my password?

A Rackspace Email user can do this through Webmail. You can go to https://apps.rackspace.com and log in with your email address and current password. In the upper-right corner, click the menu button to the right of your email address. Then, select Settings. In the Settings dialog box, click Change Password.

What’s the difference between IMAP and POP?

The main difference between IMAP and POP is that IMAP works with email directly on the server, while POP fetches mail from the server and works with it on your local computer. For more information, see IMAP and POP mail protocol comparison.

We strongly recommend using an IMAP connection with Rackspace Email.

Where can I view my billing invoice?

You can view your billing invoice through the Cloud Office Control Panel. After you are logged in, click your account name in the upper-right corner and select Billing & Payments. The click the Invoice History link. You can then select any of your past invoices to view their history.

Help! I’m locked out of my control panel!

No worries! Just call our main support line so we can direct you to your dedicated support team for help: 1 800 961 4454.

How do I purchase more storage, mailboxes, licenses to my account?

To purchase or make an upgrade to your account, log in to your control panel, click your account name in the upper-right corner, and select Upgrades & Services. Click the link for the product you want to upgrade.

How can I add an admin to my account?

For instructions, see Manage email administrators with the Cloud Office Control Panel.

How do I submit a ticket?

Log in to your control panel and click the Support menu at the top of the screen. From the menu, select View Tickets. To create a new ticket, click New Ticket and fill out the information describing your request or issue and submit. You can also view a history of your most recent tickets.

How can I determine the Cloud Office system status?

To view the Cloud Office system status, go to http://status.apps.rackspace.com/.