RackConnect Global FAQ

  • Last updated on: 2020-05-27
  • Authored by: Sameer Satyam

What is RackConnect Global?

RackConnect® Global is a software-defined, multi-cloud interconnection platform that links Rackspace customers with other Rackspace data centers, third-party data centers, and third-party clouds via direct, private, low-latency, virtual connections. All traffic flowing between every endpoint avoids the public Internet, and instead, rides the Rackspace private backbone.

Why should I care about avoiding the public Internet?

The average enterprise currently uses at least five different multi-cloud platforms. A typical mix includes on-premises private clouds, colocation, hosted private cloud, public cloud, and multiple Software-as-a-Service (SaaS) offerings. Data stored and processed in each must flow from one to the other rapidly and securely. Over two-thirds of data traffic travels east-west between clouds, rather than north-south to the end user. This flow of information is susceptible to intrusion. If an adversary can make their way into the east-west traffic, there’s a good chance they could make their way easily across the network and into all of your platforms.

How does RackConnect Global work?

RackConnect Global is an “ecosystem of ecosystems.” Rackspace has linked the leading interconnection exchanges and cloud providers to our proprietary backbone. After you’ve connected with the Rackspace backbone via a Rackspace data center or edge location (backbone routers in third-party connectivity-rich colocation sites), you can spin up virtual connections across the Rackspace footprint as well as Megaport and the Equinix Cloud Exchange Fabric. This enables Rackspace to provide multiple paths for connecting with all your cloud and colocation providers wherever they are across the globe for an integrated hybrid cloud experience.

For more details, see http://www.rackspace.com/cloud/hybrid/rackconnect/global.

Who is the audience for RackConnect Global, and what pain points does it solve?

Any company that uses at least one Rackspace service (colocation, dedicated hosting, server virtualization, private cloud, managed public cloud, or application services) and at least one other IT service provider, should find RackConnect Global of tremendous value. The private, secure, low-latency solution saves traffic flowing between all connected environments—Rackspace and third-party—from riding the insecure and bogged down public Internet. Compared to procuring long-term individual point-to-point connections from a telecommunications carrier between each of your clouds, RackConnect Global Any-to-Any connectivity is significantly more cost-effective, flexible, and easier to implement.

What are the primary use cases?

RackConnect Global is the primary mechanism for linking multiple Rackspace services across different locations. It also enables customers to link services deployed in Rackspace data centers with third-party cloud environments regardless if Rackspace manages them. RackConnect Global is also frequently used to tether Rackspace services with third-party colocation facilities and network carriers.

RackConnect Global is of particular value for facilitating multi-cloud strategies. Because the public cloud is incrementally more expensive (due to the scalability and elasticity it affords), it’s prudent to keep as much of a workload as possible deployed within a static private cloud environment and only “burst” into the dynamic public cloud when additional resources are required. RackConnect Global is ideal for ensuring private clouds and borrowed public cloud resources across any number of providers all function together as a seamless and secure environment from an end user standpoint.

In what regions is the service available?

RackConnect Global-enabled data centers and edge locations are across North America, Europe, Asia, and Australia, as shown in the following table:

Location name Type Data center operation Address  Locally interconnected exchanges
DFW3 Rackspace data center Rackspace 1251 Integrity Dr, Richardson, TX 75081  
DWF30 Edge location Equinix Equinix DA1, 1950 North Stemmons Freeway, Suite 1034, Dallas TX 75207 Equinix Cloud Exchange Fabric, Megaport
FRA1 Rackspace data center Rackspace Lyonerstrasse 28, 60528 Frankfurt am Main, Germany Megaport
FRA2 Rackspace data center/Edge location Rackspace/Equinix Equinix FR2, Friesstrasse 26, 60388 Frankfurt, Germany Equinix Cloud Exchange Fabric
HKG2 Edge location Equinix Equinix HK3, 6/F Shibusawa Building, 1 Wang Wo Tsai St, Tsuen Wan, New Territories, Hong Kong Megaport
HKG2 Rackspace data center/Edge location Rackspace/Equinix Equinix HK3, 6/F Shibusawa Building, 1 Wang Wo Tsai St, Tsuen Wan, New Territories, Hong Kong Equinix Cloud Exchange Fabric
HKG5 Rackspace data center Rackspace 33 Chun Choi St, Sai Kung, New Territories, Hong Kong  
IAD3 Rackspace data center Rackspace 44461 Chilum Place, Ashburn, Virginia 20147  
IAD30 Edge location Equinix Equinix DC2, 21715 Filigree Court, Building F Ashburn, VA 20147 Equinix Cloud Exchange Fabric, Megaport
LON3 Rackspace data center Rackspace 115 Buckingham Avenue, SL1 4PN Slough, United Kingdom  
LON31 Edge location Telehouse Avenue, London E14 2AA, United Kingdom Megaport
LON32 Edge location Equinix Equinix LD5; Slough Trading Estate, 8 Buckingham Ave, Slough SL1 4AX, United Kingdom Equinix Cloud Exchange Fabric, Megaport
LON5 Rackspace data center Rackspace Unit 1, Power Avenue, Manor Royal, RH10 9BE Crawley, United Kingdom  
MCI1 Rackspace data center Rackspace 10828 NW Airworld Dr., Kansas City, MO 64153  
NYC1 Rackspace data center Rackspace 200 Campus Dr., Franklin, NJ 08873  
NYC2 Rackspace data center Rackspace 125 Belmont Dr., Franklin, NJ 08873  
NYC30 Edge location Equinix Equinix - NY9; 111 8th Avenue, New York, NY 10011  
ORD30 Edge location Equinix Equinix CH4, 350 E Cermak, Chicago, IL 60616 Equinix Cloud Exchange Fabric, Megaport
SEA80 Edge location Equinix 2020 Fifth Ave.5/F, Seattle WA 98121 Equinix Cloud Exchange Fabric
SIN2 Rackspace data center/Edge location Equinix Equinix SG3; 26A Ayer Rajah Crescent, Singapore 139963 Equinix Cloud Exchange Fabric
SJC2 Rackspace data center Rackspace 150 S. First Street, Suite 101, San Jose, California 95113  
SIN31 Edge location Equinix Crescent, Ayer Rajah Industrial Park, Singapore, 13996 Equinix Cloud Exchange Fabric
SJC31 Edge location Equinix Equinix SV1, 11 Great Oaks Blvd. San Jose CA 95119 Equinix Cloud Exchange Fabric
SYD30 Edge location Equinix Equinix - SY3, 47 Bourke Road, Alexandria, NSW, Australia Megaport

What are the connectivity options for users to establish connection via RackConnect Global?

Users can connect external environments via the following means:

  • Physically cross-connect with Rackspace edge location routers within same colocation environment
  • As a participant on the Equinix Cloud Exchange Fabric or Megaport cloud exchange
  • Procure a local loop from a telecommunications carrier to the most proximate RackConnect Global-enabled Rackspace data center or edge location

What speeds are supported?

RackConnect Global supports connectivity speeds of 50 Mbps, 100 Mbps, 200 Mbps, 500 Mbps, 1 Gbps, 2 Gbps, 5 Gbps, and 10 Gbps.

Is the traffic secure?

Use RackConnect Global to securely transfer data without going over the Internet, using a private circuit that isn’t shared with others—for an additional layer of protection for your business data and apps. The service does not provide encryption of any sort. It is purely an MPLS VPN connection. The traffic rides all the way through the Rackspace backbone (the network that interconnects Rackspace regions and provides connectivity outside of Rackspace) without hitting the Internet path and is inherently secure.

Does the service have an SLA?

Yes. RackConnect Global includes a 99.9% Connectivity Uptime Guarantee, industry-leading SLAs, and the commitment to 24x7x365 service and support that’s at the core of what we do. (Rackspace guarantees that the termination endpoint for the RackConnect Global Service virtual circuit can accept connections 99.9% of the time in any calendar month, provided that there are two or more virtual circuit termination endpoints at the Rackspace data center location.) You can read the agreement at https://www.rackspace.com/information/legal/rackconnect-global-regionlink.

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