Manually configure iOS devices for email hosted on Exchange 2013

  • Last updated on: 2019-03-28
  • Authored by: Mawutor Amesawu

This article describes how to configure a Microsoft® Exchange® 2013 account on your Apple® iOS 7 device.

Note: The images in this article show iPhone® 5 running iOS 7. Although screens on other iOS devices differ, the process is similar. For more modern iOS versions, refer to the Cloud Office Email Help Tool for instructions.

The administrator of your account must verify that an ActiveSync® license is attached in your account via the Cloud Control Panel. If any Internet connectivity issues prevent you from successfully setting up Exchange, contact your wireless provider or Internet Service Provider (ISP).

  1. On the home screen of your device, tap Settings > Mail, Contacts, Calendars > Add Account.

  2. Tap Exchange and enter your email address, password, and an optional description.

  3. Tap Next.

  4. Make your selections and tap Save.

    Note: If autodiscovery is not configured on your domain, the device displays the server settings page. Perform the following steps to complete your configuration.

  5. On the server settings page, tap the Server field and enter Leave the Domain field blank.

  6. Click Next.

  7. Select the services that you want to synchronize from the Exchange server.

  8. Tap Save.

You have successfully added your Exchange email account on your iOS device.

If you are still having issues connecting, refer to the troubleshooting information available on the Cloud Office Email Help Tool.

Note: Depending on how much data is in the mailbox, it might take some time before your information is completely downloaded into your device.

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