Manage local users in the MyRackspace portal

  • Last updated on: 2019-12-12
  • Authored by: Chad Sterling

This article explains how to use a ticket template to manage local users.

Create a ticket in the MyRackspace portal

  1. Log in to the MyRackspace portal with your username and password.

  2. In the top navigation bar, choose Select a Product > Dedicated Hosting.

  3. Select Tickets > Create Ticket. The Create New Ticket page displays.

  4. Select the Subject field.

  5. From the dropdown menu, Select Local User Management.

  6. Select the affected Device(s) and Action Type.

Create a user

  1. Enter the Username, Password, and Full Name of the user that you want to create on the selected device(s).

    The Password should be at least 8 characters, with at least 3 character types (Upper, Lower, Numeric, and Symbol).

  2. You can also assign the following attributes to the user:

    • User cannot change their password
    • Password never expires
    • User login is disabled
    • User has admin privileges (This option will add the newly created user to the Administrators group on Windows and will give the user sudo privileges on Linux)
  3. Select Create Ticket.

Delete, Enable or Disable/lock a user

  1. Select the desired action from the Action Type dropdown menu.

  2. Enter the username.

    Deleting a user completely removes them from the selected device(s).

  3. Select Create Ticket.

Change a user password

  1. Specify the Username and Password to reset on the selected device(s).

    The Password should be at least 8 characters, with at least 3 character types (Upper, Lower, Numeric, and Symbol).

  2. Select Create Ticket.

Audit users or user groups

These actions provide a list of users or user groups on each selected server, no additional input is required.

After the ticket is created, you are redirected to your ticket list in the MyRackspace Portal. It typically takes a few minutes for the ticket creation process to complete.

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