Help tool for hosted email and Skype for Business

  • Last updated on: 2016-01-12
  • Authored by: Beau Bailey

Rackspace provides a self-service help tool to assist you and your users with setting up mobile devices, email clients, and Skype for Business. You can log in to the help tool at emailhelp.rackspace.com with your Rackspace email address and password, and the help tool will provide step-by-step instructions that work with your specific server configuration.

Note to administrators: You can streamline the process of configuring a client or device for Exchange or Skype for Business by setting a DNS record for your domain that points to the Rackspace autodiscover server. For more information about autodiscover, see Set up DNS records for email and Skype for Business.

The help tool provides setup instructions for the following services on specific clients and devices:

  • Hosted Rackspace Email with IMAP using SSL
  • Hosted Exchange 2010 and 2013
  • Skype for Business

If your domain is on Hosted Exchange 2007, the help tool does not provide setup instructions. You can find the username and server settings required by your email client in the Cloud Office Control Panel from the Client Setup tab or in the User Control Panel.

Hosted Rackspace Email with IMAP using SSL

The help tool provides manual instructions for setting up IMAP access to email for the following clients and devices:

  • Outlook (for Windows and Mac)
  • Mac Mail
  • iOS devices such as iPhone and iPad
  • Android devices
  • Windows Phone
  • BlackBerry Internet Service, BlackBerry Z10, and BlackBerry Q10 (using Mobile Sync)

The help tool provides Mobile Sync instructions for domains that have it enabled. For more information about Mobile Sync, see Add a Mobile Sync license.

To set up a mail client manually, see Rackspace Email and Hosted Exchange settings.

Hosted Exchange 2010 and Exchange 2013

The help tool provides instructions for setting up access to email on Hosted Exchange 2010 and Exchange 2013 for the following clients and devices:

  • Outlook (for Windows and Mac)
  • Mac Mail
  • iOS devices such as iPhone and iPad
  • Android devices
  • Windows Phone
  • BlackBerry Enterprise Server, BlackBerry Z10, and BlackBerry Q10 (using ActiveSync)

To set up a mail client manually, see Rackspace Email and Hosted Exchange settings.

Skype for Business

The help tool provides instructions for setting up access to Hosted Skype for Business for the following devices and operating systems:

  • Windows
  • iOS
  • Mac
  • Android
  • Windows/RT

Log in to the help tool at emailhelp.rackspace.com to get started.

Continue the conversation in the Rackspace Community.