Getting Started With Cloud Sites - Registering and/or Transferring Domain Names

  • Last updated on: 2016-06-20
  • Authored by: Rackspace Support

Note: This article is written for our Cloud Sites Control Panel. You can get to it from the Cloud Control Panel by clicking Rackspace Cloud in the upper-left corner and selecting Cloud Sites. You can also navigate directly to

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Cloud Sites makes it easy for you to purchase a domain name directly through the Rackspace Cloud Control Panel. In this article, we will go through the process for registering a new domain name and transferring your existing domain.

Registering a new domain name

Note: If you are registering a new domain name through the Control Panel, the DNS will automatically be setup for you to point to the Rackspace Cloud. Please see the What Top Level Domain extensions can I purchase through the control panel? article for a list of domain extensions available for purchase.

  1. Log in to the Rackspace Cloud Control Panel
  2. Navigate to Hosting > Cloud Sites.
  3. Click Add a Site.
  4. Select the correct Site Owner (usually “You”).
  5. Enter the domain name you want to purchase in the Domain Name text box (for example,
  6. Choose the length of time for which you want to purchase the domain name.
  7. Review your domain purchase order on the next screen. If you are ready to purchase, then click Finish.

Transferring your existing domain

With Cloud Sites, you can transfer an existing .com, .net, .org, .us, and domain and receive an additional year of ownership for only $10. By transferring your registrar, you will have all of your domain information accessible in one place which makes it possible for us to help you with the renewal of the domain name and other Support issues.

Note: Transferring your existing domain does not automatically update the DNS at the domain registrar level. You will need to manually update your DNS if you would like to make your domain live on The Rackspace Cloud.

Follow these steps to transfer your existing domain name to Cloud Sites:

For a new site:

  1. Log in to the Rackspace Cloud Control Panel
  2. Navigate to Hosting > Cloud Sites.
  3. Click Add A Site and then enter the domain name in the Domain Name text box.
  4. Check the I already own/manage this domain name check box.
  5. Select Transfer the domain name from the pull-down menu.
  6. Click Next Step.
  7. Review your order and click Finish, when you are ready to process the order.

Note: Your current registrar may offer “transfer lock” or a similar service as a security measure to prevent unauthorized transfer of your domain name. If this feature is activated, you will need to log on to your account with your current registrar in order to unlock the domain. If you try to transfer a domain that still has the transfer lock enabled, the transfer will be denied by your current registrar. In order to turn the transfer lock function off, you must have access to the administrative email address you used when first registering the domain. Your current registrar will send an email to this account that will require a reply from you, confirming that the transfer is authorized. If you do not have access to this email address, contact customer support for help. You can do a WHOIS search to find the administrative email and the current registrar for the domain.

Note: All DNS changes take up to 48 hours to take effect. During this time you can check your website by using the test URL (i.e.

For a site already in your control panel

  1. Log in to the Rackspace Cloud Control Panel.
  2. Navigate to Hosting > Cloud Sites.
  3. Click the domain you wish to transfer.
  4. Click the DNS tab.
  5. Click Transfer Domain.
  6. Review the Order Screen and Click Finish.

This concludes How to Register Your Domain and Domain Transfers. If at any point you need additional assistance, please contact Support and a Fanatical Racker will answer any questions you may have.

In the next article, we’ll discuss DNS record management for your Rackspace Cloud Sites.

Next section

Managing DNS records

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