Microsoft Exchange FAQ

Getting Started

What is the maximum mailbox storage?

For customers on an Exchange 2010 environment, the maximum mailbox storage is 50GB.

For customers on an Exchange 2007 environment, the maximum mailbox storage is 10GB.

What is the maximum size for an attachment?

The maximum size for an attachment in the Exchange environment is 50MB.

What is Outlook Web Access (OWA)?

Outlook Web Access or OWA is a way to access your email online from any computer. This can be useful if you’re not at home or in the office where email is usually checked through an email client. To access your email online, log in at https://apps.rackspace.com.

What are public folders?

Public folders are a feature of Microsoft Exchange that you can use to share information with others within your organization. Public folder administrators can set privileges for users to access a folder, or the folder can be made available to everyone within your organization. Public folders contain contacts, calendar items, messages, journal entries, or notes. For more information, see Microsoft Exchange public folders.

Where do I add an Activesync/Blackberry BES liscense?

Adding a Blackberry or Activesync license is done by your administrator through the Cloud Office control panel. To learn more about adding the license, see Adding An Activesync/BES license.


Account Services

How can I determine the Cloud Office system status?

For Cloud Office system status verification, use the following link: Cloud Office system status.

Where can I view my Cloud Office billing invoice?

Your billing invoice can be viewed through the Cloud Office control panel. Log in, navigate to My Account on the right hand side, and select Invoice History. You can then select any of your past invoices to view them.

Help! I’m locked out of my control panel!

No worries! Just call our main support line at 1-800-961-4454 so we can direct you to your dedicated support team for help.

How do I purchase more storage, mailboxes, and licenses for my account?

To purchase or make an upgrade to your account, log in to your control panel and on the right hand side, under My Account, select General Information. After you’ve selected General Information, select Upgrade on the red navigation bar. Select the product you would like to purchase and the target domain and you’ll be presented with a list of items you may add to your account. Afterwards, select Continue and then Complete Your Order.

How do I add an admin to my account?

Log in to your control panel and on the right hand side under My Account select Manage Administrators. Now select Add Administrator and fill out the information on the next page.

Notify your newly created administrator of their new responsibilities. You may have a maximum of three administrators per account.

How do I submit a ticket?

Log in to your control panel, navigate to Support at the bottom, and select View/Create Ticket. To create a new ticket, select Create New Ticket and fill out the information describing your request or issue. Then submit the ticket. You can also view a history of your most recent tickets.