Enable email archiving

  • Last updated on: 2016-01-26
  • Authored by: Beau Bailey

The archiving feature of Rackspace Cloud Office collects and stores external, internal, incoming, and outgoing email, including attachments. This data can be accessed for search and review by the administrator of the account and by administrator-designated users.

To enable archiving, log in to the Cloud Office control panel, and perform the following steps:

  1. In the Go to section menu at the top of the window, click Domains.


  2. In the Manage section, click Email Archiving.


  3. If you have more more than one domain, select the domain for which you want to add archiving by clicking the domain’s name in the list. The domain’s name should appear at the top of the next page.


  4. On the Email Archiving page, click Add Archiving to this domain.


  5. Under Domain settings, select On for Email Archiving.

  6. Click Save.

You will receive a welcome email with login information from mail@archivesrvr.com. After you receive the welcome email, all new email will be copied into the archive.

Messages will be indexed nightly for search purposes. To manually index for immediate search access, click Collect Now in the Collectors section of the Archive Manager.

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