Email migration services

  • Last updated on: 2016-01-21
  • Authored by: Rackspace Support

We offer a number of email migration services to our customers at no charge. Our team of email migration experts are here to help you in case you have any questions or concerns.

External migration services

If you are a new customer and require email data to be migrated from another provider, we can help. We’ve partnered with a third-party company called MigrationWiz to provide two migration support options to make your transition as easy as possible.

Option 1: Self-service migration

Run your migration at any time of the day or night with MigrationWiz, which is available from the Cloud Office Control Panel. Click here to begin.

The benefits of using the self-service tool are as follows:

  • Migrate from any provider to Hosted Exchange or Rackspace Email
  • Includes a no-cost trial migration
  • Migrates contacts, calendars, tasks, and notes data when moving from Exchange to Exchange
  • Provides real-time email notifications through the migration process
  • Direct access to view your migration status with the click of a button
  • Can be accessed from any Internet browser
  • 24x7 Fanatical Support® provided by a team of email experts

Option 2: Assisted migration

Assisted migrations are ideal for companies that need help consulting, planning, and scheduling a migration project. Our assisted migration service will provide you with peace of mind knowing that your migration is being coordinated by the best team of email migration experts. Click here to request an assisted migration.

The benefits of choosing an assisted migration are as follows:

  • A migration specialist dedicated to your project
  • A custom migration plan based on consultation with your specialist
  • A scheduled time slot with your specialist to perform your migration
  • Timely updates from your specialist throughout the process
  • Documentation and recommendations on managing the migration for your end-users

Assisted Migrations are a partnership between your company and our team of experts. Throughout the process we will require some action and information from you.

Migrations vary based on the type of mailboxes we are migrating to and from. See the following chart for a list of what will migrate using our services.

Current Service Rackspace service Mail inbox Mail subfolders Contacts Calendar Tasks Notes
POP X            
IMAP X X X        
Microsoft Exchange X X X X X X X

Rackspace archive services

  • Rackspace archive imports
    • $6 per GB via FTP
  • Rackspace archive exports
    • $6 per GB EML format
    • $9 per GB PST format

Internal migration services

Do you have an employee who is going through a name change and needs an email account renamed? Does your company need a domain rename? Do you want to switch to a new email platform or upgrade from an older one? Our internal migration services help you to perform these tasks. Simply submit a request via a ticket and we’ll take care of the rest.

Service Cost Notes
Upgrade from Exchange 2007 or 2010 to Exchange 2013 No charge None
Platform changes No charge
  • Convert from Rackspace Email to Microsoft Exchange and keep the same address.
  • Convert from Exchange to Rackspace Email and keep the same address.
Domain rename No charge $50 if Rackspace archiving is enabled for the domain
Mailbox rename No charge None
Mailbox data migrations No charge Migrate data from OneUser@domain.com to DifferentUser@domain.com.

Note: Charges for internal migration services are applied to the next month’s statement.

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