Disable or enable Exchange email access

  • Last updated on: 2018-01-15
  • Authored by: William Loy

This article explains how to disable or enable access to an Exchange mailbox.

Prerequisites

  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Approximately 10 minutes
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Blocking access to a mailbox prevents users from logging in to that mailbox. You might need to block access to a mailbox if an employee has left your company or if you suspect the account has been compromised.

Warning: Disabling a mailbox does not remove it from your billing. The mailbox continues to receive and store mail when access to it has been blocked.

Disable mailbox access

  1. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password.
  2. In the Microsoft Exchange section, click Mailboxes.

  3. If you have multiple domains, select the domain for the mailbox to which you intend to block access.
  4. Next, you see a list of your mailboxes. In the far-right column, Action, click Disable to block access to the corresponding mailbox in that row.

  5. A message displays confirming that you have disabled access to the mailbox.

The mailbox is then greyed out in the mailbox list. You have now blocked users from accessing that mailbox.

Enable mailbox access

  1. Log in to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password.
  2. In the Microsoft Exchange section, click Mailboxes.

  3. If you have multiple domains, select the domain for the mailbox to which you intend to restore access.
  4. Next, you see a list of your mailboxes. In the far-right column, Action, click Enable to restore access to the corresponding mailbox in that row.

The mailbox is no longer greyed out in the mailbox list. Users can now access that mailbox.

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