Detailed permissions matrix for support tickets

  • Last updated on: 2017-05-16
  • Authored by: Hari Gaire

The permissions matrix for support tickets displays the specific capabilities for the following roles:

  • Admin provides full access to create, read, update, and close.
  • Observer provides read-only access.

Support tickets

Capability Role Description
List tickets Observer, Admin Returns the tickets for the current account.
Get ticket by ID Observer, Admin Returns the specific ticket.
Create ticket Admin Submits a ticket for the current account.
Update ticket Admin Updates the ticket for the current account.
Close ticket Admin Closes the ticket for the current account.

Role-Based Access Control (RBAC) permissions matrix for Cloud Hosting

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