Detailed permissions matrix for support tickets
The permissions matrix for support tickets displays the specific capabilities for the following roles:
- Admin provides full access to create, read, update, and close.
- Observer provides read-only access.
|List tickets||Observer, Admin||Returns the tickets for the current account.|
|Get ticket by ID||Observer, Admin||Returns the specific ticket.|
|Create ticket||Admin||Submits a ticket for the current account.|
|Update ticket||Admin||Updates the ticket for the current account.|
|Close ticket||Admin||Closes the ticket for the current account.|
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