Delete and resend BlackBerry® Service Books - (BES)

  • Last updated on: 2016-05-17
  • Authored by: Rackspace Support

Service books determine which services are available on your BlackBerry® device. At times, the service books become corrupt and can cause the Blackberry Enterprise Server (BES) to fail upon synchronizing updates of PIM data such as calendar or address book entries. These issues are frequently resolved by deleting and resending the service books to the device. If this happens to a user, have the user delete all their service books starting with the “Desktop” from their Blackberry device. After all service books are deleted, resend the service books from your Cloud Office Control Panel.

Delete service books

To delete the service books, follow the steps for your model of Blackberry:

Blackberry Curve

  1. Choose Device Settings > Options > Advanced Options.
  2. Click Service Books and highlight a service book.
  3. Press the Menu key, click Delete and confirm Delete.

Blackberry Torch

  1. On the Home screen or in a folder, click the Options icon.
  2. Click Device > Advanced System Settings > Service Book.
  3. Highlight a service book and Press the Menu key.
  4. Click Delete and confirm Delete.

Resend service books

After the service books have been removed from the device, resend them to the device by using the Cloud Office Control Panel:

  1. Mouse over the Go to section drop-down menu and select Microsoft Exchange.

  2. In the Email Accounts section, click the Mobile Messaging link.

  3. If you have multiple domains, select the appropriate domain name.

    To change domains at any time, click the Change Domain link.

  4. Under BlackBerry, click the View Users link.

  5. Click the user’s Display Name.

  6. Under Resend Service Books, click the Send to Device button.

After you resend the service books, you can confirm that they have been received by going back to the Options section of the user’s BlackBerry as described above.

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