Configure a renamed email address on Android devices

  • Last updated on: 2017-09-11
  • Authored by: William Loy

After you have renamed a Rackspace Email address, your devices will receive new email only after you configure them to connect to the new email address. This article describes how to configure a renamed email address on Android devices.

Prerequisites

  • Applies to: User
  • Difficulty: Easy
  • Time needed: Approximately 10 minutes
  • Tools required: Mailbox password and access to the devices that you want to configure

For more information about prerequisite terminology, see Cloud Office support terminology.

Configure mail settings

The following steps use general settings for Android devices. Some steps might vary across Android versions.

  1. Launch the Settings app on your device.
  2. In the Settings menu, tap Accounts.
  3. Tap Add Account.
  4. Select Email as the Account Type.

  5. Enter the following information:
    • Email Address: Your renamed Rackspace Email address
    • Password: Your mailbox Password
  6. Tap Sign In.
  7. Tap IMAP account.

  8. Enter the following account and server information:

    • Email address: Your renamed Rackspace Email address
    • Username: Your renamed Rackspace Email address
    • Password: Your mailbox password

    • IMAP server settings:
      • IMAP Server: secure.emailsrvr.com
      • Security Type: SSL
      • Port: 993
    • SMTP server settings:
      • SMTP Server: secure.emailsrvr.com
      • Security Type: SSL
      • Port: 465
    • Authentication required before sending emails: On
    • Username: Your renamed Rackspace Email address
    • Password: Your mailbox password
  9. Tap Next and then enter the following information:
  • Account Name: Used to distinguish the account in your device
  • Your Name: Name shown on outgoing emails

You have now successfully configured your Android device to connect to the renamed mailbox. When you have confirmed your mail data is synchronized to the device, you can remove the old account that uses the previous email address from your phone.

Note: You can synchronize only Mail with Rackspace Email. If you need to synchronize Mail, Contacts, and Calendar items to your mobile device, consider upgrading to Rackspace Email Plus.

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