Cloud Sites FTP Connection Limits

  • Last updated on: 2012-11-09
  • Authored by: Jason Swindle

In order to protect the performance of the Rackspace Cloud Sites shared platform and to serve a large user base, the maximum number of client connections allowed for a single FTP user is ten (10).

You might have run afoul of this limit if you’ve seen an error message like:

530 Sorry, the maximum number of clients (10) for this user are already connected.

There are a few steps you can take to make sure you stay within the connection limit:

  • If you are using Filezilla or a similar FTP program, lower the “Maximum simultaneous transfers” below 10.
  • Restrict the number of users who have access to your FTP username and password.
  • Coordinate with other people using your FTP username so they’re aware of the connection cap and account for it in their FTP client settings.

Continue the conversation in the Rackspace Community.