Cloud Servers with Managed Operations support for Windows

  • Last updated on: 2017-06-06
  • Authored by: David Hendler

The Managed Operations service level provides support beyond the Managed Infrastructure service level, including direct assistance with resizes, snapshots, host machine issues, adding and removing servers, and managing IP addresses. To ensure Fanatical Support®, Rackspace provides support for specific software and server configurations on Windows cloud servers with Managed Operations support.

Operating systems

The Managed Operations spheres of support include the following operating systems for Windows cloud servers:

Note: Detailed information about Linux support is located in Linux Spheres of Support for Dedicated and Managed Operations.

Web Servers

The Managed Operations service level supports the following types of web servers.

IIS 7, 7.5

  Installation Configuration Troubleshooting Monitoring Patching
Web HTTP/HTTPS Yes Yes Yes Yes Yes
FTP Yes Yes Yes Yes Yes

IIS 8, 8.5

  Installation Configuration Troubleshooting Monitoring Patching
Web HTTP/HTTPS Yes Yes Yes Yes Yes
FTP Yes Yes Yes Yes Yes

Database servers

The Managed Operations service level supports the following types of database servers:

  Installation Configuration Troubleshooting Monitoring Patching
SQL Server 2008 R2 (Standard and Web Edition) Yes Yes Yes Yes Yes
SQL Server 2012 (Standard and Web Edition) Yes Yes Yes Yes Yes
SQL Server 2014 (Standard and Web Edition) Yes Yes Yes Yes Yes
MySQL Yes No No Yes No

Note: Rackspace does not support SQL Server Express 2008, 2012, and 2014.

Programming languages

The Managed Operations service level supports the following programming languages:

  Installation Configuration Troubleshooting Monitoring Patching
ASP Yes Yes Yes Yes Yes
ASP.NET Yes Yes Yes Yes Yes
PHP (Fast CGI) Yes Yes No No No

Software firewall

The Managed Operations service level supports the following firewall software:

  Installation Configuration Troubleshooting
Windows Firewall Yes Yes Yes

FTP

The Managed Operations service level supports the following FTP tools:

  Installation Configuration Troubleshooting Monitoring Patching
IIS 7.5 FTPS Yes Yes Yes Yes Yes
IIS 8.5 FTPS Yes Yes Yes Yes Yes

SMTP

The Managed Operations service level supports the following SMTP tool:

  Installation Configuration Troubleshooting Monitoring Patching
IIS Outgoing Only Yes Yes Yes Yes No

Active Directory

Active Directory (AD) is not currently supported. Reach out to Rackspace support to evaluate alternative solutions.

Other packages

Although we don’t support all technologies, we do offer reasonable-endeavor support which extends our support into offering alternative solutions. Reasonable-endeavor support can include help from Rackspace partners and other third party services.

  • Load Balancing: Support is provided through the use of Cloud Load Balancers.

  • DNS: The use of the Rackspace Cloud name servers for DNS is supported. Windows DNS is currently not supported.

  • Exchange: Exchange is not supported at this time.

  • SharePoint: SharePoint is not supported at this time.

  • Terminal Services: We will install the role and license.

  • Cloud Files: Integration with Cloud Files is supported by using the API; however, no development assistance with using the API is provided.

End-of-life support dates

Rackspace makes every effort to align our support dates for operating systems with the manufacturer’s support dates. The end-of-life support dates listed are provided by the manufacturer and are subject to change. If the manufacturer decides to shorten the support life of an operating system, Rackspace might be forced to end support sooner than the published date.

Operating system name End-of-life support date
Windows Server 2008 R2 January 14, 2020
Windows Server 2012 R2 January 10, 2023

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