Cancel a Cloud Office service

  • Last updated on: 2016-01-18
  • Authored by: Mawutor Amesawu

The Service Summary page in the Cloud Office Control Panel contains detailed information about the services on your account. You can cancel services on a per domain basis, if needed. If you want to downgrade a service, contact Support.

To cancel a service, log in to the control panel, and perform the following steps:

  1. At the top of the page, click your account name and then select Upgrades & Services.
  2. On the Upgrades & Services tab, click Service Summary.

    Note: The Service Summary link might not be available for all customer types. Resellers should remove services through Reseller Tools.

  3. Locate the service that you want to cancel, and click Cancel Service for that service.
  4. Select a Cancellation Date. The default date is your next renewal.
  5. Click Submit Request. You will receive a confirmation email.

    Note: You can review, edit, and revoke cancellations on the Pending Cancellations page.

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