Clear Credential Manager
This article describes how to remove previously-stored passwords from your Outlook® application so that you can update Outlook with your new password.
Prerequisites
- Applies to: User or Administrator
- Difficulty: Easy
- Time needed: Approximately 10 minutes
- Tools required: Access to a device with stored credentials
For more information about prerequisite terminology, see Cloud Office support terminology.
Clear old credentials
-
Make sure that Outlook is closed.
-
Click the Start Menu (or press the Windows key) and then search for Credential Manager.
-
Windows 10:
-
Windows 7 (or earlier):
-
-
Click on Credential Manager to open it and then click Windows Credentials.
-
Under the Generic Credentials heading, find the credentials that have Outlook(15 or 16) and your email address.
-
For example:
MicrosoftOutlook15:[email protected]
It might not be exactly as shown, but use it as a guideline.
-
-
Click the arrow next to the entry to display it.
-
On the Detail page of the credential entry, click remove to remove the credential from the manager.
-
Repeat this process for all credentials matching Outlook(15 or 16) and your email address. There might be one to three entries listed.
-
Close all windows and re-open Outlook. When Outlook prompts for your credentials, enter the full email address and
password for the mailbox. Then, check the Remember My Credentials checkbox. -
If this process is successful, your Inbox should display and mail should start syncing.
Note: If this process fails, make sure you can log in to apps.rackspace.com to verify that you
are using the correct password.
Updated 4 months ago