Change an account's primary contact

  • Last updated on: 2018-10-25
  • Authored by: Rackspace Support

The primary contact for an account must be an active user. You can update the primary contact by using one of the following methods:

If you are the current primary contact for your account, you can update the primary contact by selecting and editing the Primary Contact Information section in the Cloud Control Panel, or if you’re a dedicated customer, the MyRackspace Control Panel.

If you are not the primary contact, you must fill out the Primary Contact Change form and submit it by using a support ticket.

You can download this form directly from the Cloud Control Panel or MyRackspace Control Panel by using the following steps:

Note: Before completing the form to change a primary contact, read the “Best practices for legal change forms” section of Change account information.

MyRackspace Control Panel (Dedicated customers)

Use the following steps to submit a ticket to change the primary contact for your account:

  1. In the upper-right corner of the control panel, click Account > Docs and Forms.
  2. In the Account Forms section, click Primary Contact Change Form in the Account Forms section.
  3. Fill out the downloaded form and save the edited file on your local machine.
  4. In the MyRackspace Control Panel, select Tickets > Create Ticket.
  5. Enter “Primary Account Change” in the subject line.
  6. The Ticket Details section appears. Enter a short description of why you would like to change the primary contact for the account.
  7. Attach your saved Primary Contact Change Form to the ticket.
  8. Click Create Ticket.

MyRackspace Control Panel self-service option

Use the following steps to change the primary contact for your account:

  1. In the upper-right corner of the control panel, click Account > User List.
  2. In the Account sub-navigation bar, click Account Settings.
  3. Click the pencil icon in the Primary Contact Information section to change the primary contact for your account.

Cloud Control Panel

Use the following steps to submit a ticket to change the primary contact for your account:

  1. In the upper-right corner of the control panel, click Account > Docs and Forms.
  2. Click the Rackspace Account Change Forms section.
  3. From the Change Primary Contact section, download the Primary Contact Change Form.
  4. Fill out the downloaded form and save the edited file on your local machine.
  5. In the Cloud Control Panel, select Tickets > Create Ticket.
  6. In the Category section, set Type to Account and Account Update.
  7. Fill out the details for your ticket and attach your saved Primary Contact Change Form to your ticket.
  8. Click Create Ticket.

To learn more about changing your cloud account’s information, see Change account information.

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